Benefits Team Leader - Hybrid (Housing & Council Tax)

Seemp; Hailsham; Hybrid; GBP 43,000; Full time

Job summary

A local government authority in Hailsham is seeking a passionate Benefits Team Leader to manage the delivery of Housing Benefit and Council Tax Support services. The role includes overseeing the processing of claims, resolving queries, and ensuring service quality. Suitable candidates should have a strong understanding of benefits legislation, excellent leadership skills, and a commitment to customer service. This full-time permanent position offers competitive salary, a supportive team, and opportunities for professional development.

Benefits

Competitive salary & pension scheme

Incremental progression

Opportunities for development

Qualifications

• Thorough knowledge of benefits legislation and guidance.
• Strong leadership skills and ability to manage a team effectively.
• Commitment to delivering excellent customer service.

Responsibilities

• Manage a team delivering Housing Benefit and Council Tax Support services.
• Oversee processing claims and resolve queries.
• Monitor service quality and performance.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

A local government authority in Hailsham is seeking a passionate Benefits Team Leader to manage the delivery of Housing Benefit and Council Tax Support services. The role includes overseeing the processing of claims, resolving queries, and ensuring service quality. Suitable candidates should have a strong understanding of benefits legislation, excellent leadership skills, and a commitment to customer service. This full-time permanent position offers competitive salary, a supportive team, and opportunities for professional development.