Band 3 Administrator

Transformationunitgm; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Birmingham is seeking a Band 3 Administrator to provide comprehensive administrative support within the Rehabilitation Services. This full-time position requires effective communication and organizational skills, as well as the ability to coordinate patient appointments and ensure documentation is of high quality. The role offers an annual salary of £24,937 - £26,598 and supports flexible working options.

Benefits

Extensive holidays

Attractive relocation payment

Discounts for local and national retailers

Dedicated well-being services

Qualifications

• Good standard of education required.
• Previous office experience in a similar role.
• Relevant experience of communicating with patients/customers.

Responsibilities

• Provide comprehensive administrative and business support.
• Coordinate and book patient appointments.
• Ensure all documentation is accurate and produced to a high standard.

Skills

Communication skills

Organizational skills

Team collaboration

Customer service

Education

Maths GCSE or equivalent

English GCSE or equivalent

Evidence of a good standard of education

Tools

Microsoft Office

RIO

Data systems

Outlook

Job description

Main area Adult and Specialist Rehabilitation Division Grade NHS AfC: Band 3 Contract Permanent Hours

• Full time
• Job share
• Flexible working

37.5 hours per week Job ref 820-7671384-ASR

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site West Midlands Rehab Centre Town Birmingham Salary £24,937 - £26,598 PA Salary period Yearly Closing 19/01/2026 23:59

Band 3 Administrator

NHS AfC: Band 3

Job overview

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The post holder will provide a comprehensive administrative and business support to the departments within the Rehabilitation Services.

To work as part of a team and to carry out administrative duties on a day to day basis. This may include covering essential and appropriate operational duties in the absence of colleagues.

Main duties of the job

• Ensure all equipment or technology processes are completed timely, accurately and identified information systems are updated to agreed standards.
• Support clinicians within the service with identified administration tasks.
• Produce a range of correspondence, reports, presentations or spreadsheets, ensuring all documents are accurate and produced to a high standard.
• Coordinate and book patient appointments.
• Ensure clinics or available appointment slots are fully utilised as far as possible within the remit of the role.
• Make and receive telephone calls to/from patients, staff and people from outside organisations and ensure any actions are dealt with appropriately.

Working for our organisation

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Detailed job description and main responsibilities

For further information please see full job description.

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Person specification

Education

• Evidence of a good standard of Education
• Continued learning and development
• Maths GCSE or equivalent
• English GCSE or equivalent

Experience

• Previous office experience in a similar role
• Relevant experience of communicating with patients / customers
• Experience of working within a team with different skill sets
• Experience of working for the NHS
• Previous experience of meeting preparation and minute taking

IT systems

• Experience of working with data systems
• Previously working with Microsoft packages
• Managing a team inbox
• RIO experience
• Outlook

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list – link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.

We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.

We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under‑represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under‑represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

DBS Costs

Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well‑being services for all employees
• Flexible working where possible