Back Office Administrator

sse.com; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company in Northern Ireland is looking for a Back Office Administrator. The role includes managing customer queries, ensuring accurate processing of requests, and supporting operational excellence. Candidates should possess strong customer service skills, problem-solving abilities, and proficiency in Microsoft Office. The company offers hybrid working, a competitive salary starting at £25,200, and a range of benefits including healthcare discounts and flexible working arrangements.

Benefits

Private healthcare discounts

Gym membership discounts

Free online GP consultations

Interest-free loans for tech and transport

Generous family entitlements

Qualifications

• Demonstrable experience in a customer-focused environment.
• Ability to support various operational areas effectively.
• Strong organizational skills with high attention to detail.
• Professional telephone manner and excellent communication skills.

Responsibilities

• Manage daily work queues and resolve outstanding queries.
• Ensure accurate processing of statements and requests.
• Handle internal and external communications to resolve queries.
• Contribute to discussions on operational excellence.
• Provide support to other teams as needed.

Skills

Customer service experience

Organizational skills

Attention to detail

Problem-solving skills

Communication skills

Tools

Microsoft Office Suite

Job description

Base Location: Belfast (hybrid working pattern with a mix of office and remote working)

Salary: From £25,200 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 12 to 15 Month Fixed Term Contract | Full Time | Flexible First options available

The role

As one of our Back Office Administrators, you’ll work closely with other departments to ensure our customer's pre-paid and change of tenancy journey is a smooth experience.

You will

• Take ownership of daily work queues and resolve outstanding queries through to resolution
• Ensure timely and accurate processing of statements, move in and move out requests, managing validation queues effectively
• Manage internal / external communication channels, including phone lines, email and post to address and resolve customer queries within SLA
• Challenge the status quo and contribute to operational excellence discussions by continuously suggesting ways to improve
• Provide support to other Home and Business Energy teams as needed, demonstrating flexibility and teamwork

You have

• Demonstrable experience working within a customer focused environment with a passion for delivering excellent customer service
• The ability to support various operational areas and solve problems innovatively
• A customer and quality-focus alongside exceptional organisational skills and strong attention to detail
• An open and flexible workstyle with the ability to work under pressure and to deadlines
• A professional telephone manner with excellent communication skills alongside proficient computer skills, including Microsoft Office suite - Excel, Outlook, Word

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

SSE Airtricity supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on [e-mail] / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.