AV Coordinator - London NEW Rapport Posted today Competitive London Operations

Compass Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading catering and support services company is seeking an AV Support Coordinator to join the Rapport team in London. This role involves providing exceptional client care and managing over 200 meeting rooms. The ideal candidate will have excellent communication skills and a proactive approach to personal development, contributing positively to service delivery. A full-time, permanent position with benefits such as wellness programs and career development opportunities is offered.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Wellness programs and Employee Assistance Program

Learning and development opportunities

WOW Awards for outstanding contributions

Paid day off to support a cause

Qualifications

• Ideally have previous experience in a similar role.
• Able to meet the needs of a diverse environment.
• Happy to work alone or within a team.

Responsibilities

• Provide the highest levels of client care and service.
• Manage the day-to-day running of over 200 meeting rooms.
• Provide white glove meeting support to Senior Executives.

Skills

Excellent communication skills

Helpful and positive attitude

Ability to meet the needs of a diverse environment

Proactive approach to personal development

Job description

We are recruiting for anAV Support Coordinator to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport and create strong relationships with guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 8 PM; with flexibility as per business needs)

What will you get?

• Financial Freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• To provide the highest levels of client care and service to our client in line with the set policies and procedures.
• The Customer Enablement team functions as part of a larger UK and Ireland based Technology Services department which provides Audio Visual Services to our client’s personnel.
• The Audio-Visual team specifically manages the day to day running over 200 meeting rooms including 7 event spaces catering for over 100 people per space.
• The audio-visual team also provides white glove meeting support to our Senior Executives and play a key role in onboarding new equipment into our local environment.

The ideal candidate will

• Share our Rapport values:Create Rapport, Be Brilliant, Stronger Together, Walk Tall, Innovative Spirit.
• Ideally have previous experience in a similar role.
• Excellent communication skills – both verbal and written.
• Reliable and consistent with a helpful and positive attitude.li>
• Able to meet the needs of a diverse environment.
• Happy to work alone or within a team.
• Willing and able to make a make positive contribution to service delivery improvement.
• Proactive approach to continuous personal development.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Job Reference: rapport/TP/61038/6998/ACAVL