Audiology Administration officer

North Cumbria Integrated Care; Carlisle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization located in Carlisle is seeking an Administration officer to support the Audiology department. The role requires 30 hours per week from Tuesday to Friday, where the post holder will manage reception duties, handle patient enquiries, and perform clerical tasks. The position demands maintaining confidentiality and efficient organization skills. The successful candidate will also assist with booking appointments and managing patient data. This is a rewarding opportunity to join a team committed to providing excellent healthcare services in the region.

Benefits

27-day holiday scheme

Flexible working scheme

NHS discounts

Salary sacrifice schemes

Excellent opportunities for development

Competitive NHS pension scheme

Qualifications

• Experience in dealing with telephone and e-mail enquiries.
• Ability to maintain confidentiality of patient information.
• Skills in organizing and planning workload efficiently.

Responsibilities

• Provide reception duties and deal with enquiries from patients.
• Book clinic appointments and manage patient data.
• Organize transport for patients and maintain stock levels.

Skills

Reception duties

Customer service

Confidentiality

Clerical duties

Job description

Overview

NCIC are looking to appoint an Administration officer to support the existing Audiology department administrator with reception duties and every other aspect of this role. The post holder will use a designated computer system to enter patient data and perform general office and clerical duties. The post holder will be booking appointments for patients and dealing with phone, email and face to face enquiries. The post is 30 hours per week working Tuesday to Friday 8.30 to 5. The post holder may be required to work flexibly to ensure adequate cover for the service.

Responsibilities

• Provide reception duties and deal with telephone and e-mail enquiries from patients and other healthcare workers.
• Deal with face to face enquiries from patients who may be hard of hearing or deaf.
• Type up clinic reports and letters to support Audiologists.
• Use Relay to communicate with deaf patients where required.
• Book clinic appointments and reschedule cancelled appointments to optimise Audiology workload.
• Respond to patient data entry and general clerical duties using the designated computer system.
• Maintain confidentiality of patient information and organise transport including ambulances and taxis for patients.
• Issue replacement batteries to patients and assist patients/service users/carers/relatives during incidental contacts.
• Plan and organise day-to-day workload and activities to meet job demands.
• Organise battery distribution to local centres, taking into account stock levels and ensure patient notes are available for clinics.
• Organise hearing aids for repair through drop-in, internal and external post.
• Ensure safe and efficient use of equipment, resources and consumables at all times.
• Contribute to the efficient management of departmental resources, including ordering and monitoring supplies.

About NCIC and Our Values

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of safe, high quality care every time:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job Description and Eligibility

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Legal and Eligibility

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

AHP - Return to Practice Job Advert information (Please ask recruiting manager and delete if not appropriate) This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

Disclosure And Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Cost Of The DBS Must Be Met By the Successful Candidate(s) Through Salary Deduction. DBS Charges Are As Follows If Applicable To The Post

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC Can Offer Successful Future Employees The Following Benefits

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

• Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

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