Associate Technical Account Manager

Yardi Systems; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property technology firm in Milton Keynes is seeking an Associate Technical Account Manager (ATAM). This role involves providing technical support for software solutions, ensuring customer satisfaction through effective troubleshooting and documentation. The ideal candidate will have a Bachelor's degree, excellent analytical skills, and outstanding customer service abilities. Join our team to make a significant impact in the real estate industry.

Benefits

Comprehensive medical benefits

Profit-sharing plan

Flexible work arrangements

Qualifications

• Proficient in troubleshooting and providing remote support via email and phone.
• Outstanding customer service skills to ensure client satisfaction.
• Ability to manage tasks and adapt to changing priorities.

Responsibilities

• Troubleshoot application issues and provide technical support.
• Ensure a seamless customer experience during product implementations.
• Prepare detailed documentation for issue escalation and resolution.

Skills

Technical troubleshooting

Customer service

Analytical skills

Attention to detail

Education

Bachelor's degree in Business, Accounting, Finance, or related field

Tools

SQL Server

Web Server

Job description

Yardi is seeking individuals who combine a strong technicalaptitude with a customer-service mindset to join our Global Solutions Team asAssociate Technical Account Managers (ATAMs). Your role as an ATAM will involveproviding technical support for a wide range of Yardi's software solutions,which are designed to meet the unique needs of different real estate marketsacross the globe. You will play a key role in resolving software issues overemail and phone and collaborating closely with clients. Your ability to combinetechnical expertise with a customer-centric approach will be instrumental infostering strong client relationships and driving their success with Yardi'ssolutions.

What You’ll Do:

• Utilize yourproblem-solving skills to effectively troubleshoot application issues,proactively addressing challenges and finding effective solutions.
• Provide exceptionalcustomer support during product implementations and software upgrades,ensuring a smooth and seamless experience.
• Follow up on any issuesthat require additional research or information from clients, ensuringthorough and timely resolution.
• Prepare detailed write-upsfor escalated issues, documenting cases and creating comprehensivedocumentation for issue resolution.
• Foster strongrelationships with customers, conducting coordinated weekly calls tofacilitate setups and maintain ongoing connections.
• Collaboration closely withGlobal Solutions team members across the US, actively contributing to thecollective success of the team.

Who You Are:

• Bachelor'sdegree in Business, Accounting, Finance, or a related field.
• Apassion for numbers and strong analytical skills.
• Highproficiency in troubleshooting and providing remote support over email andphone, effectively assisting customers.
• Outstandingcustomer service skills with a genuine desire to exceed expectations andensure client satisfaction.
• Excellentattention to detail and a diligent approach to following processes,ensuring accuracy and efficiency in your work.
• Flexibilityand the ability to adapt to changing priorities, efficiently managingtasks and projects.

Ideal to have:

• Knowledge of accountingprinciples, which will enhance your understanding and ability to addressclient inquiries related to financial processes.
• SQL Server and web Serverknowledge.
• Previous experience intechnical support and application troubleshooting, providing you with astrong foundation for this role.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation. We’ve createda team of over 9,000 employees in over 40 locations around the globe dedicatedto making great real estate software products. We offer a dynamic workenvironment, comprehensive training programs, and abundant opportunities forcareer growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating ourcommitment to various causes and communities.

Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", fosters support,collaboration, and growth. We prioritize your well-being with comprehensivebenefits, including 100% paid employee medical premiums, company profit-sharingplan, and flexible work arrangements.

Join our exceptional team of ATAMs and embark on a rewardingjourney where you can make a significant impact on the real estate industry.Apply now!