Assistant Store Manager: Lead, Coach & Delight Customers

Lakeland Limited; Guildford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading retail company seeks an assistant store manager to support the store manager in Guildford. Responsibilities include leading the team, ensuring high customer service standards, and coaching colleagues. Ideal candidates will have experience in a similar role, strong interpersonal skills, and a positive attitude. The position offers competitive pay and benefits including a company discount and pension scheme opportunities.

Benefits

20% Company Discount

Pensions Scheme opportunities

Company Uniform

Qualifications

• Previous experience in an assistant manager role, or similar, and to be able to deputise for the store manager in their absence.
• Experience in recruitment and performance reviews.
• Experience in managing workflow schedules.

Responsibilities

• Support the store manager in leading and managing a team of colleagues.
• Coach, develop, and inspire the store team to deliver customer service.
• Drive standards, build capability, and create a great place to work.

Skills

Strong selling and customer service skills

Great communication and interpersonal skills

Ability to train others

Understanding of KPIs

Intermediate IT skills (e.g. Word and Excel)

Job description

A leading retail company seeks an assistant store manager to support the store manager in Guildford. Responsibilities include leading the team, ensuring high customer service standards, and coaching colleagues. Ideal candidates will have experience in a similar role, strong interpersonal skills, and a positive attitude. The position offers competitive pay and benefits including a company discount and pension scheme opportunities.