Assistant Store Manager

Mountain Warehouse Ltd; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail company in Cheshire Oaks is seeking an Assistant Store Manager to lead a high-performing team and enhance customer experiences. This full-time role involves responsibilities such as team leadership, sales strategy execution, and maintaining excellent store standards. Ideal candidates will have a strong background in retail management and a passion for customer service, with a bonus scheme and generous employee benefits offered.

Benefits

Monthly bonus scheme

50% colleague discount

28 days annual leave

Access to employee assistance programme

Auto-enrolment pension

Qualifications

• Proven track record in retail management.
• Ability to motivate and inspire a team.
• Results-driven with a focus on achieving sales targets.

Responsibilities

• Lead a motivated team to drive outstanding customer experiences.
• Maintain high visual merchandising standards.
• Ensure compliance with health and safety policies.

Skills

Retail management

Customer service

Team leadership

Communication

Problem-solving

Job description

Assistant Store Manager – Mountain Warehouse

Department: UK Retail

Location: Cheshire Oaks – McArthur Glen – Management (CHO)

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high‑performing team? Mountain Warehouse has the perfect opportunity for you!

Key Responsibilities

• Partner with the Store Manager to lead a motivated, engaged, and high‑performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well‑informed with product knowledge to deliver outstanding customer service.
• Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.
• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.
• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with the local community, creating a personable and welcoming shopping atmosphere.

We Would Like To Meet Someone Who Is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results‑driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.

What's In It For You

• Monthly bonus scheme: performance‑driven bonus structure, offering achievable targets and additional rewards on top of your base salary.
• 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• One weekend off per month, 28 days annual leave, including bank holidays.
• Access to employee assistance programme and a colleague hardship scheme.
• Generous colleague referral incentive.
• Auto‑enrolment pension scheme.
• A stable, successful and supported environment.
• Length‑of‑service awards.

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, retail leader, for you are the driving force of positive change!

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Retail