Assistant Store Manager

Shakeiishakeii; City of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A dynamic retail company in the City of London is seeking an Assistant Store Manager to support daily operations, focus on supplier management, and ensure exceptional customer service. The ideal candidate will have retail management experience, fluency in Chinese, and strong leadership skills. This full-time position offers career advancement opportunities and a competitive salary based on experience.

Benefits

Competitive salary based on experience

Career advancement opportunities

Employee discount program

Dynamic work environment

Qualifications

• Previous retail management experience, preferably in grocery or food retail.
• Strong understanding of supplier management and ordering processes.
• Proficient in POS systems for inventory and sales.

Responsibilities

• Manage supplier relationships and monitor inventory levels.
• Utilise the POS system for sales analysis and operational efficiency.
• Deliver exceptional customer service and resolve complaints.

Skills

Fluency in Chinese (Mandarin or Cantonese)

Customer service

Leadership

Communication skills

Tools

POS systems

Inventory management software

Job description

Assistant Store Manager

Shakeii Shakeii

Join to apply for the Assistant Store Manager role at Shakeii Shakeii.

Base pay range

This range is provided by Shakeii Shakeii. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Overview

We are seeking an experienced and motivated Assistant Store Manager to join our dynamic team. The successful candidate will play a critical role in supporting the Store Manager in all aspects of daily operations, with a particular focus on supplier management, inventory control, and customer service excellence. Apart from managing day-to-day operations, you will also ensure that team morale is high and the Shakeii values alongside commercial success are achieved.

Key Responsibilities

Supplier Management & Inventory

• Manage relationships with suppliers, negotiate favourable terms, and maintain strong partnerships to ensure optimal product availability
• Oversee the ordering process from suppliers, ensuring appropriate stock levels are maintained and minimizing waste
• Monitor inventory levels, conduct regular stock audits, and implement effective inventory management strategies
• Coordinate with distributors and wholesalers to ensure timely delivery of products

Operations & POS Systems

• Utilise and maintain the store's Point of Sale (POS) system for inventory tracking, sales analysis, and operational efficiency
• Generate and analyse reports from the POS system to inform business decisions and optimise store performance
• Ensure proper implementation of POS features for real-time stock tracking, automated reordering, and data analytics
• Assist in opening and closing procedures, including register management and daily financial reconciliation

Sales & Marketing

• Support the implementation of marketing strategies to drive store traffic and increase sales
• Analyse sales data to identify trends and opportunities for growth
• Collaborate with the commercial team on promotions, new product launches, and customer engagement initiatives
• Ensure attractive visual merchandising and store presentation to enhance the customer shopping experience

Customer Service & Team Management

• Deliver exceptional customer service and resolve customer complaints promptly and effectively
• Train, supervise, and motivate sales associates to maintain high standards of customer service
• Create employee schedules, conduct performance reviews, and implement coaching as needed
• Promote a positive work environment and strong team culture

General Management Support

• Assist Store Manager with scheduling, budgeting, and staff development
• Supervise daily operations during Manager's absence
• Support recruitment and training of new team members
• Ensure compliance with company policies and procedures

Essential Requirements

• Fluency in Chinese (Mandarin or Cantonese) and English, both written and spoken
• Previous retail management experience, preferably in grocery or food retail
• Strong understanding of supplier management and ordering processes in retail environments
• Proficiency with POS systems and inventory management software
• Excellent customer service and communication skills
• Strong leadership abilities and team management experience

Preferred Qualifications

• Experience in grocery retail specifically, with knowledge of food handling and storage requirements
• Understanding of Chinese culture and food products to better serve our customer base and manage suppliers
• Knowledge of retail marketing strategies and sales techniques
• Experience in financial management, including budgeting and cost control

What We Offer

• Competitive salary based on experience and qualifications
• Opportunities for career advancement and professional development
• A dynamic and inclusive work environment
• Employee discount program and additional benefits

Working Hours

• Full-time position requiring flexibility to work evenings, weekends, and holidays as needed

Contract length: 12 months.

Job Types: Full-time, Temp to perm.

How to Apply

If you are a driven and ambitious retail professional looking for a new challenge, please submit your application, including your CV and a cover letter.

Referral programs: referrals increase your chances of interviewing at Shakeii Shakeii by 2x.