Assistant Night Manager

Hilton Worldwide, Inc.; United Kingdom; On-site; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking an Assistant Night Manager to lead the night Front Office team. You will deliver exceptional customer service and handle guest enquiries and complaints. The ideal candidate should have experience in a hotel environment and a passion for providing a VIP experience. This role offers a competitive hourly wage, career growth opportunities, and various employee perks including health club membership and discounts.

Benefits

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

Free Health Club Membership

Holiday: 28 days, increasing yearly

Discounted dental and health cover

Free Parking

Accommodation available with all bills included

Qualifications

• Experience in leading a team in a hotel environment.
• Passion for exceptional customer service.

Responsibilities

• Lead the night Front Office team.
• Deliver a VIP experience to guests.
• Handle guests' enquiries, complaints, and emergencies.

Skills

Leadership

Customer service

Excellent communication

Complaint handling

Problem solving

Job description

Job Description - Assistant Night Manager (HOT0C8TR)

Assistant Night Manager (HOT0C8TRಾಟ್)

Job Number

HOT0C8TR

Work Locations

Hilton Puckrup Hall, Tewkesbury, Puckrup, Tewkesbury GL20 6EL

Salary

£13.72 an hour - 39 Hours a week.

A World of Rewards

• Free and healthy meals when on duty
• Grow your Career! Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Free Health Club Membership
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Accommodation available with all bills included
• Guest Experience Day as part of your induction
• Modern and inclusive Team Member’s areas
• Free Golf Club

Responsibilities

• You will join and lead the night Front Office team, in2770the Reception areas of the hotel.
• You enjoy delivering a VIP experience to every guest during night time operations, going above and beyond to make their stay a memorable one.
• Serves as main point of contact for all guests’ enquiries羽 complaints, emergencies and evacuations.

Qualifications and Skills

Are you an ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!

Job

Guest Services, Operations, and Front Office