Assistant Manager, Retail Café Ops — Lead & Elevate Service

Compass Group; Newport; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality provider in Newport is seeking an Assistant Costa Coffee Manager to support the daily operations of a busy café. You will help lead a motivated team, ensuring operational excellence and outstanding customer experiences. The ideal candidate will have supervisory experience, strong communication skills, and a proactive customer service focus. This role comes with a comprehensive benefits package, including a contributory pension scheme, career growth programs, and various discounts.

Benefits

Contributory pension scheme

Career growth programs

Digital GP access

Travel discounts

Discounts on groceries

Cinema ticket discounts

Cash rewards

Free wellness classes

Qualifications

• Previous experience in a supervisory or team leader role within a café or retail environment.
• Strong communication and leadership skills.
• Excellent customer service focus with a proactive attitude.
• Reliable and able to work under pressure.

Responsibilities

• Support the Manager in the daily running of the Costa store.
• Lead and motivate the team to deliver exceptional customer service.
• Assist with staff rotas, stock management, and ordering supplies.
• Ensure the café is compliant with health and safety standards.

Skills

Supervisory experience

Strong communication

Leadership skills

Customer service focus

Team player

Job description

A leading hospitality provider in Newport is seeking an Assistant Costa Coffee Manager to support the daily operations of a busy café. You will help lead a motivated team, ensuring operational excellence and outstanding customer experiences. The ideal candidate will have supervisory experience, strong communication skills, and a proactive customer service focus. This role comes with a comprehensive benefits package, including a contributory pension scheme, career growth programs, and various discounts.