Assistant Manager

BOXPARK; Greater London; On-site; GBP 36,000; Full time

Job summary

A popular bakery in London is looking for an Assistant Manager to lead shifts and ensure outstanding customer service. The role involves managing store operations in the General Manager's absence, inspiring the team, and driving sales. Ideal candidates will have experience in hospitality and strong leadership skills, contributing to a positive work environment. Enjoy benefits such as a bonus, shift flexibility, and staff discounts while growing with the company.

Benefits

Up to £36,000 salary

£2000 bonus

Free food during shifts

50% discount at locations

Referral scheme up to £1000

Uniform provided

Pension scheme

GP Helpline

Qualifications

• Experience as an Assistant Manager or Team Leader/Supervisor.
• Ability to inspire and engage a team.
• Hospitality experience required.

Responsibilities

• Run shifts and manage the store in absence of the General Manager.
• Ensure exceptional customer service and effective team deployment.
• Act as a role model and ambassador for Ole and Steen.
• Drive sales and KPI achievement set by the General Manager.

Skills

Friendly and welcoming demeanor

Strong communication skills

Leadership and team inspiration

Positive behavior in a fast-paced environment

Job description

“Arguably The Best Scandi Bakery In Town” Time Out

Tired of working late and missing out on dinner with your loved ones? Join us for a job that lets you clock out on time and still make it to family game night or catch up with friends over dinner! Work hard, live well, and let’s make work-life balance a reality—so you can enjoy life’s little moments.

At Ole & Steen, we’re not just any bakery; we have 30 years of Danish heritage behind us. Since opening our doors in 2016 in London Piccadilly, we’ve been on a mission to bring the art of artisanal baking to the heart of London.

Package:

• Up to £36,000 depending on experience and £2000 bonus
• Flexibility of shifts
• Free food whilst on shift
• 50% discount at any Ole and Steen location
• Referral program scheme – up to £1000
• Uniform provided
• Pension scheme
• GP Helpline

What we are looking for:

• You are friendly and welcoming with an ability to make our guests feel at home in your store. You will lead from the front and inspire your teams to always provide a similarly high level of experience.
• You are already an Assistant Manager looking for a new challenge in a great company or maybe you’re a Team Leader or Supervisor and are looking for the next step in your management/leadership career path.
• Experience in hospitality with a drive to perform, positive behaviours and the resilience to cope with a fast‑paced environment.
• Someone with great communication skills who can have real conversations with teams and guests.
• Someone who can inspire and engage their team to perform brilliantly.

Day in a Life

• Running the shift and being responsible for the store in the General Manager’s absence.
• Providing exceptional customer service for our guests and ensuring the team are deployed in the most effective way to achieve this.
• Act as a role model for your team and be an ambassador for Ole and Steen, always reflecting our brand personality with a positive attitude and excellent standards.
• Driving the achievement of sales and other KPI’s as set by your General Manager and in line with any marketing campaigns or promotional offers.
• To provide a clear handover during shift changes and ensure each shift is reviewed, handovers and briefings are carried out and action plans are recorded and achieved.
• Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team.
• Assist in the training and support of new team members including ongoing coaching and feedback.
• Open /close the store in line with company standards, including cleaning and maintaining brand standards.
• Learn new skills and grow with us.