Assistant House Manager

Heckfield Place; Hook; On-site; GBP 36,000; Full time

Job summary

A renowned hospitality venue in the United Kingdom is seeking an Assistant House Manager to coordinate daily operations, interact with guests, and manage the team. The role involves ensuring high standards are met and providing exceptional service. Ideal candidates should have experience in hospitality, strong communication skills, and an ability to train team members. Attractive benefits include healthcare, enhanced holiday allowance, and various discounts. Join us to develop within a creative and collaborative environment.

Benefits

Increased holiday allowance

Vitality healthcare cover

Employee assistance programme

Life assurance scheme

50% F&B discount

Enhanced maternity pay

Recruit a Friend bonus

Free staff meals

Qualifications

• Experience in hospitality or management roles.
• Strong communication skills for guest interaction.
• Ability to manage a team effectively.

Responsibilities

• Coordinate daily house operations to ensure smooth service.
• Interact with guests to gather feedback on service.
• Train and inspire team members.

Skills

Team management

Guest interaction

Problem-solving

Organizational skills

Job description

At Heckfield we prepare food and drink that celebrates simplicity, the seasons, and a sense of place. When the sun sets, the Moon bar and House comes to life. With drinks and infusions made with the freshest ingredients, the house is the most intimate of meeting places. We also celebrate anything that comes from our land as well as a strong zero-waste drive to send our team and our guests on a journey of educations and discovery.

We are currently looking for an Assistant House Manager to join our House Team.

Position responsibilities include but are not limited to:

• Manage and co-ordinate the day-to-day house operations.
• Check Booking Sheets for confirmed and unconfirmed lunch and dinner shift to ensure all guest requests are met.
• Ensure house and bars are set-up and closed to the required standard.
• Inspect any deliveries to ensure stock is present, correct and undamaged.
• Interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Check menus daily with the Kitchen and ensure those in circulation are correct, along with correct allergen information.
• Train, nurture and inspire the team by being positive and forward thinking.
• Hosting informative shift briefings and menu meetings.

Benefits

Salary £35,227.50 PA

• Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours) after probation is passed
• Increased holiday allowance
• Vitality healthcare cover
• Employee assistance programme
• Life assurance scheme (from day one, covering up to 2x your annual salary)
• 50% F&B discount when dining in our restaurants
• Company sick pay
• Enhanced maternity pay
• Enhanced paternity pay
• Recruit a Friend bonus (£1000)
• Monthly employee recognition scheme
• Annual employee parties
• Free staff meals
• Daily briefings with the team, including food tasting – opportunities to work with the Home Farm
• 50% discount on Wildsmith Skin products
• Heckfield Plus - online discounts
• New baby gift
• Christmas gift

At Heckfield we pride ourselves on providing training, development and a chance to progress within the company. If you would like to work in a collaborative and creative environment, please apply now.