Assistant Head Housekeeper

WGC Limited; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel services provider in Glasgow is seeking an Assistant Head Housekeeper to support the housekeeping department. Key responsibilities include ensuring room quality, managing team performance, and analyzing guest data. Candidates should have prior experience in housekeeping and a commitment to improving guest satisfaction. Benefits include life insurance, discounted hotels, flexible hours, and a training allowance.

Benefits

Life Insurance

DiscountStore with discounts

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Annual training allowance

Qualifications

• Experience in a housekeeping environment preferred; ability to deliver a consistent level of service in a challenging environment.

Responsibilities

• Check rooms to the company standard.
• Work to improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials.
• Maintain strong working relationships with the team.
• Identify ways to improve guest satisfaction.
• Adhere to Health and Safety Policy.
• Recruit, train, manage and monitor team performance.
• Deliver and exceed financial targets.

Skills

Housekeeping experience

Team management

Customer satisfaction

Job description

Overview

Ibis Budget Glasgow, 2A Springfield Quay, Glasgow, G5 8NP. Rate: £14.92. Hours: Guaranteed Hours Each Week.

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

Role

Assistant Head Housekeeper. You will report to the Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

Responsibilities

• Check rooms to the company standard.
• Work to improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials required to meet operational requirements.
• Maintain strong working relationships with General Manager, hotel team, housekeeping team and suppliers to ensure clear communication and implementation of best practice.
• Identify ways to improve guest satisfaction.
• Adhere to Health and Safety Policy, keep all work areas neat and well organized (COSHH/Manual Handling).
• Recruit, train, manage and monitor team performance daily/weekly.
• Deliver and exceed financial targets; manage expenditure and payroll to ensure budgets are achieved.
• Participate in training to improve skills and performance.
• Solve routine challenges that occur on the job.

Requirements

• Experience in a housekeeping environment preferred; ability to deliver a consistent level of service in a challenging environment.

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 and more
• Discounted hotels and flights
• Employee Assistance Programme (HSF Assist)
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday
• Annual training allowance of up to £10,000 for approved apprenticeships and accredited training courses, including English, Maths, IT and more
• Fixed hours contract available and flexible hours to suit you

About the employer

WGC is a Disability Confident Employer. We are committed to diversity, equity and inclusion and welcome applicants from all backgrounds. We will provide reasonable adjustments during the application or interview process upon request.

We recognise that we’re all at our best when we’re being ourselves.