Assistant General Manager

Roxy Leisure Ltd; Cardiff; On-site; GBP 33,000; Full time

Job summary

A vibrant entertainment venue in Cardiff is seeking an Assistant General Manager to drive business success. This role requires a passionate leader who can enhance guest experiences, manage a large team, and oversee financial objectives. The ideal candidate should bring enthusiasm and character, fostering a team-focused environment. You'll enjoy a competitive salary of £32,800, achievable bonuses, and great benefits including 50% off food and drink, along with further development opportunities within a growing company.

Benefits

Achievable bonus scheme

50% off food and drink

Free gaming

Employee Assistance Program

Access to discounts at 100s of retailers

Qualifications

• You must be a real team player with a passion for hospitality.
• Must deliver the best experience for guests on every visit.
• Ability to manage a P&L to meet financial targets.

Responsibilities

• Deliver the best guest experiences.
• Lead and develop the team through training and coaching.
• Manage safety, security, and licensing aspects of the business.

Skills

Passionate Attitude

Professional playfulness

Strong leadership

Job description

Looking for a fun and exciting opportunity? Let the good times roll at Roxy Lanes! Here you will always find state of the art ten-pin bowling lanes, with our venues being centred around this game - hence the name! A wide variety of other gaming is also available, from Shuffleboard to American Pool, Tech Darts to Karaoke and much more! Roxy Lanes also attracts a family audience, allowing under 18s in during the daytime accompanied by an adult. Live sports are also available throughout all Roxy Lanes venues, showing key sporting events through Sky Sports and BT Sports.

Assistant General Manager

Roxy Lanes Cardiff The Friary

What we'd expect from you

In an Assistant General Manager, we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Role Responsibilities

• Ensure we are delivering the best experience for our guests on every visit
• Having an input on delivering the quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Managing a P&L to meet financial targets and expectations.
• Managing the Safety, Security and licensing aspects of the business
• Managing our guest experience platform to improve service and standards culture using our Brand Standards and Company Ethos
• Monthly reviews with all your team members encouraging their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Be an industry expert in all areas of duty management

What we're looking for in an individual

We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar, and we want people to join us on this journey who share our values!

• Passionate Attitude
• Loves to be professionally playful
• Always gives good energy
• Your team, every time

What you get

• Salary £32,800
• Achievable bonus scheme
• Tips & service charge shared equally amongst the whole team
• 50% off food and drink & free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Holiday allowance increasing each year with length of service

Job specifics

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.

Think you've got what it takes to be in the Roxy team? Hit apply now! Good luck!