Assistant Food & Beverage Manager

Metropolitan Casinos; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A high-end gaming venue in Greater London is seeking an Assistant Food & Beverage Manager to ensure optimal operations of food and beverage departments. The ideal candidate is guest-obsessed, possesses strong leadership skills, and has solid financial understanding. Responsibilities include assisting in operations, ensuring staff training, and maximizing profitability. Flexible scheduling is required, and the role demands proactive engagement in creating outstanding guest experiences.

Benefits

50% off food and beverages in venues

Extensive Rewards platform

Company Sick Pay

Company Pension

Life Assurance

Employee health and wellbeing services

Virtual GP Services

Qualifications

• Experience in managing large, fast-paced multi-faceted operations.
• A good knowledge of service standards relating to food and beverages.
• Personal Licence Holder.

Responsibilities

• Assist in efficient operation of all F&B departments.
• Ensure all F&B staff have the training and resources to complete their duties.
• Maximise profitability and ensure security of revenues and stocks.

Skills

Guest service skills

Leadership

Operational standards

Financial acumen

Team management

Job description

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

What We Are Looking For

As an AssistantFood and Beverage Manager, you will be guest obsessed, focused on the number and a total advocate for all things ‘guest’ and ‘service’. You will be a true leader, inspiring and work closely with your F&B manager to ensure that the F&B department is set up for success. Ideally an understanding of the London market, an eye for details and operational standards and excellence that go way above the norm. We want to be nothing, but the best in the game!

Main Responsibilities

To assist the F&B Manager in achieving efficient operation of all F&B departments optimising the highest standards of product & service whilst maximising profitability.

Planning

• Responsible for ensuring that F&B areas have the staff, equipment, facilities and raw materials to ensure their proper operational execution.
• Responsible for making recommendations and planning for changes to product, experience and service standards to maximise the customer experience.

Financial

To support the F&B Manager in ensuring that F&B departments and personnel are operating in such a manner as to maximise revenues and control costs to maximise profitability and to ensure the security and proper recording of revenues and company stocks.

Operational

Responsible for all aspects of the operational execution of food and beverage departments and associated entertainment and events activities. With particular regard to but not exclusively:

• To supervise and organise all F&B employees, facilities, equipment and raw materials to ensure the highest standards of product preparation, presentation and service are achieved.
• To ensure that all F&B staff have the training, equipment, facilities and resources to properly complete their duties.
• To provide, and ensure staff provide, and have the skills to provide, outstanding customer service and guest relations at all times.
• To make recommendations to senior management on any and all aspects of the Club that could improve Guest Satisfaction.
• Responsible for the selection, recruitment, training, appraisal, motivation, coaching & counselling of F&B staff members.
• To strictly comply, and ensure all F&B staff comply, with all accounting, control and financial procedures as required by the company to safeguard stocks, monies and facilities.
• To strictly comply, and ensure all F&B staff comply, with all current legislation and company procedures. For example, but not exclusively in such areas as employment, licensing, Hygiene, Health and Safety and Gaming.
• To foster outstanding co-ordination & communication with all Departments throughout the club to ensure guest experience is optimised.

• To establish and maintain a positive and effective working environment for all staff.
• Have a full and in depth understanding of profit and loss, financials and a passion for getting into the numbers.
• Key driver of sales and marketing activities within the business to ensure we are set up for market gain and capture.
• Deputise in the absence of the F&B Manager.
• A food and wet GP guru, who ‘owns’ the stocks. Creation of action plans and holding team accountable where applicable.

To be conversant with

• The Club & Company Fire Procedures.
• The Club & Company Security Procedures.
• The Club & Company Health & Safety and Hygiene procedures.
• The Club & Company Financial and accounting procedures.
• The Club & Company HR policies and procedures.
• The Club operational procedures & Service Standards.
• The Club facilities and attractions. short and long term marketing promotions.
• Current Licensing Regulations.

Who You Are

• Personal Licence Holder.
• A good knowledge of service standards relating to all aspects of the service of food, wines, alcoholic and non-alcoholic drinks & beverages.
• Experience in managing large, fast paced multi-faceted operations
• Experience in management of staff.

Service Behaviours

Our Assistant Food & Beverage Managersare expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note:

You must be aged 18 or above and have the right to work in the UK.

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Assistant Food & Beverage Managerswill spend a large portion of their shift on their feet working directly with the public.