Area Swim School Lead

Better; Cambridge; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent leisure operator in Cambridge is seeking an Area Swim School Lead Teacher to oversee and develop swim school programmes. This role involves managing and mentoring swimming teachers, ensuring high-quality lesson delivery, and driving customer satisfaction. Candidates should be fully qualified swimming teachers with a Level 2 Certificate and a passion for service. This part-time position offers flexible working conditions and a range of exclusive benefits, ensuring that you can thrive in your career while contributing positively to the community.

Benefits

Extensive Learning & Development support

Discounted leisure centre membership

Access to a pension scheme

Qualifications

• Fully qualified swimming teacher.
• Strong focus on customer service.
• Knowledge of health and safety.

Responsibilities

• Manage, grow and review swim school programmes.
• Oversee lesson delivery and quality.
• Deliver first-class customer service.

Skills

Customer service

Team player

Strong organization

Education

Level 2 Certificate in Teaching Swimming

Tools

CoursePro

Job description

Overview

GLL is looking for an Area Swim School Lead Teacher to work across centres in Cambridge. This role is more than a job – it’s a career. You will act as the link between our customers, swimming teachers and the leisure centre team. You will be responsible for the centre’s swim school programmes, including school swimming and all other swim school course products. This key role provides technical support to the centre teams to ensure the smooth running of the lessons and a high‑quality, consistent level of customer service. Your role will bring organisation and structure to the swim schools as you develop a plan to manage the programme, lead and inspire your swimming teachers, and grow the income and number of pupils learning to swim. This role offers a real opportunity to affect positive change and get close to GLL’s National Aquatics Team.

Responsibilities

• Manage, grow and review diverse swim school programmes.
• Focus on pupil progression and attainment.
• Drive income and retention.
• Oversee and impact lesson delivery and quality.
• Manage, mentor and develop your team of swimming teachers.
• Recruit new teachers.
• Deliver first‑class customer service.
• Deal with customer queries and complaints.
• Create a positive customer journey.
• Utilise marketing resources to promote products and engage customers and staff.
• Oversee the school swimming programme and pupil attainment.
• Engage in community agendas.
• Support mobilisation and demobilisation as required.

Qualifications

• Be a fully qualified swimming teacher.
• Hold a Level 2 Certificate in Teaching Swimming (STA or Swim England/Swim Wales/Swim Scotland/Swim Ireland).
• Have a strong focus on customer service.
• Passion and personality.
• Knowledge of health and safety.
• Be a great team player.
• Experience with CoursePro is beneficial but not essential.

Benefits and Working Conditions

This is a part‑time, permanent role. Hours will be negotiated in line with the needs of the service; flexible working may be possible. Working from home is not possible.

• We are an accredited Living Wage employer with industry‑leading rates.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• Uniform will be supplied and must be worn.
• GLL is values driven, not profit driven.
• You will have the opportunity to join the GLL Society and have a stake in the business.

• Access to a pension scheme.
• Health Assurance and access to counselling services.
• Tax‑efficient Ride‑to‑Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide inclusive leisure centre membership for you and your partner (includes GLL Extras).

• The right to stand for the Society board and vote for board members.
• Access to team building and fun events such as treks, concerts, outings, etc.
• Exclusive benefits available to Society members – ask your line manager for details or check the Intranet.

About GLL

As the UK’s largest leisure operator and charitable social enterprise, GLL offers a range of careers for everyone in local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you. We also offer flexible and part‑time working options to ensure you can manage your new job in a way that suits you. We are an inclusive employer that welcomes diversity. All pay rates are subject to skills, experience, qualifications and location.

Internal applicants must demonstrate their commitment to GLL by becoming a Society member where eligible.