Apprentice Service Desk Analyst - Hybrid IT Support & Training

Dn UK; United Kingdom; Hybrid; GBP 22,000 - 23,000; Full time

Job summary

A leading retail sales and distribution company in the UK is seeking a Service Desk Analyst to provide technical support for business customers. This role involves troubleshooting issues, creating documentation, and adhering to ITIL processes. Candidates should have at least 5 GCSEs including English and Maths, with a focus on customer service and technical skills. Salary offered is between £22,000 and £23,000, with hybrid working arrangements in place.

Qualifications

• Minimum of 5 GCSEs grades A*-C/9-4 including English Language and Maths.
• Desirable: Studied a tech related subject at Level 3 like BTEC IT or A Level computer science.
• Experience with coding or scripting (e.g., PowerShell, Python) is desirable.

Responsibilities

• Provide technical support and resolve issues for business customers.
• Diagnose and troubleshoot hardware, software, and network issues.
• Create and maintain accurate and comprehensive technical documentation.
• Prioritise and manage multiple support tickets effectively.

Skills

Wide knowledge of Windows 10/11 operating systems

Excellent communication and customer service skills

Ability to collaborate and work well with others

Strong writing abilities

Attention to detail

Empathy of the needs of others

Education

5 GCSEs grades A*-C/9-4 including English and Maths

Tech related subject at Level 3

Tools

Windows 10/11

Active Directory

Microsoft Office 365

Freshservice ITSM

Job description

A leading retail sales and distribution company in the UK is seeking a Service Desk Analyst to provide technical support for business customers. This role involves troubleshooting issues, creating documentation, and adhering to ITIL processes. Candidates should have at least 5 GCSEs including English and Maths, with a focus on customer service and technical skills. Salary offered is between £22,000 and £23,000, with hybrid working arrangements in place.