Apprentice IT Technician

City College Norwich; Norwich; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A local educational institution is offering an apprenticeship for IT Technicians aimed at individuals with a keen interest in IT. The role will involve hands-on experience in resolving IT queries, managing support tickets, and performing administrative tasks. Training is provided through a structured program focused on developing essential IT skills and knowledge over a two-year period. Successful candidates can expect to earn £14,722.50 in the first year, with potential increases based on age.

Qualifications

• GCSE qualifications in English and Mathematics required.
• Public transport to the office is not ideal; personal transport recommended.

Responsibilities

• Act as first contact for support calls and resolve basic IT queries.
• Manage tickets and perform administrative tasks such as system updates.
• Provide face-to-face and remote support to customers.

Skills

Customer care skills

Analytical skills

Initiative

Ability to multi-task

Education

GCSE in English (Language or Literature) (grade 4/C)

GCSE in Mathematics (grade 4/C)

Job description

Closes in 23 days (Monday 16 February 2026 at 11:59pm)

This apprenticeship aims to meet the knowledge and skills need for IT Technicians in our local area.

This course provides a structured learning route, helping to upskill an individual with a keen interest and basic ability in IT who potentially has no previous experience in this sector.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course Information communications technician (level 3)

Hours Monday to Friday, 9.00am - 5.00pm.

37 hours 30 minutes a week

Friday 8 May 2026

Duration

2 years

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you’ll do at work

To act as first contact for support calls, ensuring tickets are logged and dispatched promptly, resolving basic IT queries, and managing admin tasks such as spreadsheet and system updates.

Where you’ll work

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE NORWICH

Training course

Information communications technician (level 3)

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escape where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network‑related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escape accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escape where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training will take place at City College Norwich in the college’sstate of the artDigiTech Factory, which provides apprentices with a hybrid learning environment where industry-standard equipment & software is provided.

Requirements

GCSE in:

• English (Language or Literature) (grade 4/C)
• Mathematics (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Analytical skills
• Initiative
• Ability to multi-task

Other requirements

Please note that public transport to the office isn’t ideal, therefore the role would suit somebody with their own transport a lot better. The role is heavily desk and office based, with long periods at a computer.

About this employer

S2 Computers is a professional Managed Service Provider (MSP) dedicated to helping businesses get the very best from their technology.

We believe that great technology makes the world a better place, and that strong human relationships are at the heart of every successful business.

Our mission is to dramatically improve our customers’ working lives through exceptional IT support, robust cyber security, and proactive technology solutions, so they could never imagine going anywhere else for their IT needs.

We offer a friendly, modern, and fast‑paced working environment built on teamwork, continuous learning, and personal development.

Our team provides a wide range of services including technical support, cloud services, cyber security, and account management—supporting organisations across Norfolk and beyond. With a culture that blends professionalism with a relaxed, people‑focused atmosphere, we ensure our staff have the tools, training, and support needed to grow their careers in the IT industry.

As one of the UK’s recognised managed IT providers for the last 3 years in a row, we invest in developing our people through structured training, hands‑on experience, and daily opportunities to build skills that last a lifetime.

Our goal is simple: to make every client exceptionally happy through high‑quality service and a proactive approach to technology.

Successful completion of the apprenticeship opens up possibilities to go on to be an IT Technician or work within similar level roles post-qualifications.

The Level 4 Network Engineer programme is also an ideal progression pathway for apprentices who wish to professionally advance to 2nd or 3rd line support roles.

The contact for this apprenticeship is:

CITY COLLEGE NORWICH

The reference code for this apprenticeship isVAC2000009164.

Apply now

Closes in 23 days (Monday 16 February 2026 at 11:59pm)