Apprentice Aftersales Customer Advisor

Apprenticeships; Newhouse; On-site; GBP 17,000 - 22,000; Full time

Job summary

A leading automotive service provider in the UK is recruiting for an Apprentice Aftersales Customer Advisor. This role involves providing exceptional customer service and assistance in various aspects of the Aftersales department. Ideal candidates should have strong communication skills, an interest in digital technologies, and a willingness to learn. Training and mentorship are provided to enhance skills and career development.

Benefits

Mentorship support

Full training provided

Uniform provided

Driving lessons assistance

Generous annual leave

Employee discounts

Private healthcare

Workplace pension

Qualifications

• Working towards National 4 or equivalent in Maths, English, and one other subject.
• Strong communication skills and willingness to learn.
• Passion for customer service and ability to build relationships.

Responsibilities

• Reviewing and forward‑planning workloads.
• Liaising with the workshop for required parts.
• Taking care of customers bringing in their vehicles.

Skills

Good levels of literacy and numeracy

Strong communication skills

Interest in developing digital knowledge

Willingness to learn

Ability to build relationships

Use of own initiative

Education

National 4 or above in Maths, English, and one other subject

Job description

2 days ago – Be among the first 25 applicants

Job Overview

Job purpose: We’re recruiting customer‑focused individuals to join our fantastic Aftersales department as Apprentice Aftersales Customer Advisors.

We Offer

• A mentor to support you in the workplace.
• A dedicated training and development coach to support your learning journey.
• Full training on all ‘in‑house’ and external systems and applications.
• Uniform.
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test.

All Benefits Available To Existing Arnold Clark Employees

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more.

Location

Arnold Clark Transport, Newhouse.

Hours

Full time: 39 hours per week.

Qualification

Diploma in Digital Application Support.

Ready to Earn While You Learn?

As an Apprentice Aftersales Customer Advisor, you will work in all areas of our Aftersales department, gaining a full and well‑rounded understanding of how the department works together. You will deliver an excellent customer experience both digitally and face‑to‑face, communicating with customers through various channels.

You will work in a large organisation across various departments, acting as the ‘expert’ in Application Software. This role will enhance your digital skills by using multiple platforms, devising solutions, and providing help and support to colleagues to relieve the pressure on the technical IT help desk, while receiving training on how car parts work and which vehicles they work with.

Our training is designed to break down our customer journey and give you a good understanding of how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.

There will be a lot of customer interaction, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

Day‑to‑Day Duties

• Reviewing and forward‑planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuing and controlling stock.
• Taking care of customers that are bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using parts catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.

Essential Skills

• You must have gained or be working towards National 4 or above, or equivalent in Maths, English and one other subject.
• Good levels of literacy and numeracy.
• Strong communication skills.
• An interest in developing your digital knowledge and skills.
• A passion for great customer service.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments.
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Only successful candidates will be contacted for interview.

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). It’s best to apply right away to ensure you’re considered for this role.

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This employer is part of the Disability Confident scheme. If you identify yourself as disabled and meet the minimum criteria for this job, you should be offered an interview.