Application Support & Maintenance Lead

Transcriptionlive; Gateshead; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading technology solutions provider in Gateshead seeks an Application Support Manager. This role requires overseeing software and hardware systems, acting as the primary contact for troubleshooting, and ensuring timely resolution of issues. The ideal candidate will possess strong technical and organisational skills and have experience in supplier management. The position offers a salary between £55,000 and £65,000 per annum, with potential for hybrid working arrangements and additional benefits.

Benefits

25 days holiday + bank holidays

Annual bonus potential

Pension

Death in Service benefits

Additional benefits

Qualifications

• Proven experience in support or maintenance coordination.
• Familiarity with systems/applications maintenance.
• Background in data analysis and reporting.

Responsibilities

• Ensure seamless operation, support, and upkeep of systems.
• Act as primary point of contact for troubleshooting.
• Generate reports on support metrics and maintenance activities.

Skills

Organisational skills

Technical aptitude

Communication skills

Time management

Supplier management

Education

BTEC HNC or higher in a relevant field

Tools

Support ticketing systems

Project management tools

Job description

A leading technology solutions provider in Gateshead seeks an Application Support Manager. This role requires overseeing software and hardware systems, acting as the primary contact for troubleshooting, and ensuring timely resolution of issues. The ideal candidate will possess strong technical and organisational skills and have experience in supplier management. The position offers a salary between £55,000 and £65,000 per annum, with potential for hybrid working arrangements and additional benefits.