Ambulance Operations Advisor

Sja's West; Stockport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading charity organization in Stockport is seeking a professional to manage patient transport requests and inquiries efficiently. As the first point of contact, you will handle calls, manage staff rotas, and ensure smooth operation of services. Ideal candidates will have experience in customer service and administration, along with educational qualifications at GCSE level including Maths and English. Join a supportive team that values diversity and provides numerous employee benefits such as holidays, discounts, and health resources.

Benefits

Competitive salary and pension scheme

33 days holiday (increasing to 38 over 5 years)

Cycle to work scheme

Health and Wellbeing portal

Discounts on various services and products

Qualifications

• Experience in a customer-facing environment and office administration.
• Competence in handling volunteer and employee queries.
• Ability to manage sensitive and confidential information.

Responsibilities

• Answer calls professionally and efficiently from the public and healthcare professionals.
• Maintain a smooth rota system for frontline crews and managers.
• Provide quotations and ensure clear logging in the system.

Skills

Customer service experience

Office administration skills

Ability to handle sensitive information

Teamwork experience

Education

GCSE level or equivalent, including Maths & English

Job description

You are the first point of contact for patient transport requests, dealing with inquiries from patients, relatives, care staff or agencies, managing calls within the Operations Centre as part of a team of operatives.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary

You are the first point of contact for patient transport requests, dealing with inquiries from patients, relatives, care staff or agencies, managing calls within the Operations Centre as part of a team of operatives. Your role is pivotal in rostering our clinical staff to undertake their frontline duties, maximising our coverage and reach and minimising wastage and inefficiencies. You will be a trouble shooter and be capable of working under pressure with a self-starter approach and with the ability to work on your own from time to time.

You will handle sensitive and confidential information and must be able to handle incoming calls professionally and efficiently.

About You

You will be educated to GCSE level or equivalent (Grade C / 4) including Maths & English (minimum 5), have a experience in working within a team in a customer facing environment, experience in working and handling volunteer and employee queries and experience in office administration.

About the Role

• Provide effective telephone answering to the general public, healthcare professionals, emergency services, SJA people and other agencies as requested.
• Provide quotations to customers / potential customers of SJA, ensuring that all quotations are clearly logged on the system, allocated to the appropriate resource and – where needed – additional crew, vehicles or logistics support is sought.
• Maintain, and help to produce, a seamless rota system for frontline crews and managers, finding cover for gaps caused by sickness, annual leave or vacancy shortages.

Please see the job description for more detail (this can be viewed on our website or once you click apply).

If you are a current St John Ambulance employee, please apply here: Click here.

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below.

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we most reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and create an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.