Airport Customer Service Agent – Commercial

Manchester Airport plc.; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A terminal operating company in Manchester is seeking a Customer Service Agent to deliver exceptional service via email, live chat, and phone. You will manage customer queries, existing reservations, and identify sales opportunities, working closely with colleagues to enhance the customer journey. The company offers competitive benefits, including flexible leave and a collaborative work environment.

Benefits

25 days holiday, increasing with service

Flexible benefits & discounts

On-site gym

10% company pension

Qualifications

• Previous experience in a customer service environment.
• Experience handling customers across multiple channels.
• Excellent verbal and written communication skills.

Responsibilities

• Provide prompt responses to customer queries and complaints.
• Support customers with existing reservations.
• Identify sales opportunities through service interactions.

Skills

Customer service experience

Handling multi-channel customers

Verbal and written communication

Problem-solving abilities

Attention to detail

Resilience and adaptability

Collaborative approach

Job description

A terminal operating company in Manchester is seeking a Customer Service Agent to deliver exceptional service via email, live chat, and phone. You will manage customer queries, existing reservations, and identify sales opportunities, working closely with colleagues to enhance the customer journey. The company offers competitive benefits, including flexible leave and a collaborative work environment.