AI Service Desk Product Owner — Associate Director

Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global financial services provider in Manchester is seeking an AI Product Owner & Developer. This role involves managing and improving the Service Desk AI Assistant, engaging with users to drive enhancements, and leveraging AI technologies for service efficiency. Ideal candidates will possess strong AI knowledge, experience with AI tools, and a passion for improving user experiences. Fitch offers a supportive work environment that fosters continuous learning and innovation through hybrid work arrangements and comprehensive benefits.

Benefits

Hybrid work environment

Retirement planning

Health and wellbeing initiatives

Professional development programs

Qualifications

• Strong background with AI technology on both technical and user level.
• Experience with building, deploying or managing AI/Chatbot assistants.
• Ability to analyze usage data and trends for improvements.

Responsibilities

• Take ownership of Service Desk AI Assistant's development.
• Engage with users to gather feedback for improvements.
• Analyze metrics to refine Assistant's responses.

Skills

AI technology background

User experience improvement

Data-driven product improvements

Collaboration with stakeholders

NLP concepts knowledge

Tools

Moveworks Agentic AI

Jira Service Desk

Microsoft Power Platform

Job description

A global financial services provider in Manchester is seeking an AI Product Owner & Developer. This role involves managing and improving the Service Desk AI Assistant, engaging with users to drive enhancements, and leveraging AI technologies for service efficiency. Ideal candidates will possess strong AI knowledge, experience with AI tools, and a passion for improving user experiences. Fitch offers a supportive work environment that fosters continuous learning and innovation through hybrid work arrangements and comprehensive benefits.