AI-Driven Service Transformation Specialist

BT Ireland; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Birmingham is seeking a Service Transition Specialist to drive the improvement of operational tools and systems. This role involves collaborating with teams to implement AI-driven solutions that enhance fault management in network operations. The ideal candidate will have experience with ServiceNOW and a strong problem-solving mindset. Competitive salary and benefits including a 10% bonus and flexible working options are offered.

Benefits

Competitive salary

10% on target bonus

BT Pension scheme

25 days annual leave

World-class training and development opportunities

Qualifications

• Hands-on experience with ServiceNOW ITSM & ITOM procedures.
• Experience using and administrating operational support systems for networks.
• Knowledge of Networks Operational Support Systems.

Responsibilities

• Drive continual improvement of operational tooling and systems.
• Proactively identify and implement service improvements.
• Oversee projects and improvements that deliver maximum impact.

Skills

Data driven decision making and communication

Team player & collaborator

Tenacious Problem Solver

Solution Minded

Tools

ServiceNOW ITSM

ServiceNOW ITOM

Job description

A leading telecommunications company in Birmingham is seeking a Service Transition Specialist to drive the improvement of operational tools and systems. This role involves collaborating with teams to implement AI-driven solutions that enhance fault management in network operations. The ideal candidate will have experience with ServiceNOW and a strong problem-solving mindset. Competitive salary and benefits including a 10% bonus and flexible working options are offered.