AI Delivery Lead

Methodfi; City of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A rapidly growing AI technology firm in London seeks an individual to manage AI platform integrations and customer projects. This role requires strong technical and communication skills, with the ability to guide clients and deliver measurable business outcomes. The position offers competitive salary, equity, and a flexible, dog-friendly work environment.

Benefits

Competitive salary and equity

25 paid days + Bank holidays

Private Healthcare (Dental + optical)

Pension scheme

Flexible work environment

20 unpaid leave

Dog friendly office

Monthly socials

Qualifications

• Experience in forward-deployed, customer-facing roles at high-growth tech companies.
• Proven ability to own and deliver complex, multi-stakeholder projects end-to-end.
• Thrives in ambiguity, proactively creating structure and driving clarity.
• Strong grasp of technical fundamentals (APIs, integrations).
• Comfortable using analytical tools to surface insights.
• Communicates clearly across all audiences.
• Deeply customer-obsessed, driven by delivering measurable business outcomes.
• Creative, pragmatic solutions balancing goals with feasibility.

Responsibilities

• Own the end-to-end delivery and integration of the AI platform.
• Conduct deep-dive discovery to define customer objectives.
• Guide customers in optimising our AI agent capabilities.
• Analyse performance data to track AI effectiveness.
• Serve as the primary technical interface for customers.
• Collaborate closely with internal teams to provide feedback.
• Establish scalable onboarding and implementation processes.
• Manage project risks and governance related to AI deployment.

Skills

Tech Delivery

Results-Driven Ownership

Structured Adaptability

Technical Acumen

Data Analysis

Clear Communication

Customer-Centric

Pragmatic Problem Solver

Job description

Overview

At Gradient Labs, we’re on a mission to make exceptional customer service the norm.

Founded in 2023, we’ve quickly grown from an idea to a team with customers you know. Our AI agent helps businesses handle high-stakes customer support queries safely and effectively, while giving them visibility and control to trust the outcomes.

We’re a small but mighty team of builders from Monzo, Pleo, and Google. We work in a hybrid model from our London office, a short walk from Liverpool Street Station, collaborating 2-3 days a week.

If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we’d love to hear from you.

Responsibilities

• Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome.

• Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to deploy the solution.

• Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.

• Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., Deflection, quality, CSAT).

• Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation.

• Collaborate closely with internal AI, Engineering, and Sales teams, acting as the "voice of the customer" to provide strategic feedback that shapes the product roadmap.

• Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.

• Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards.

What you’ll bring

• Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies.

• Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end.

• Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists.

• Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams.

• Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery…) to surface insights and guide decisions.

• Clear Communication: Communicates clearly and confidently across all audiences, including technical teams and senior leadership.

• Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.

• Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility.

Benefits

• Competitive salary and equity in a fast-growing start-up

• 25 paid days + Bank holidays

• Private Healthcare (Dental + optical)

• Pension scheme

• Flexible work environment

• 20 unpaid leave

• Dog friendly office

• Monthly socials

Why join Gradient Labs?

This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.

You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.