Agent Success Associate

GetAgent Limited; City of London; Hybrid; GBP 32,000; Full time

Job summary

A leading estate agency service provider in London seeks an Agent Success Associate to enhance customer interactions with estate agents. Responsibilities include resolving disputes, onboarding new agents, and maintaining relationships with at-risk clients. The ideal candidate should possess strong communication skills, resilience, and a positive attitude. The role offers a salary of £32,000, hybrid working opportunities, and various benefits.

Benefits

Private Medical Cover

L&D Allowance

Wellbeing Allowance

Perks at Work

25 days holiday + bank holidays

Qualifications

• Comfortable conducting phone calls and building rapport over the phone.
• Good email communication skills.
• Empathetic listener with a solution focus.

Responsibilities

• Dealing with escalated issues with estate agents over the phone.
• Contacting de-registered agents for feedback and resolution.
• Maintaining relationships with at-risk agents.

Skills

Phone communication

Email communication

Empathetic listening

Resilience

Administrative diligence

Logical presenting

Positive attitude

Workload management

Job description

Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers.

We are a growing team of 85+ incredible colleagues working tirelessly to support 20,000 homeowners a month to navigate the complicated process of selling property.

Together, we are transforming the experience of selling your home.

Role Overview

The Agent Success team is working to provide estate agents a positive customer experience when working with GetAgent; with a focus on customer satisfaction, retention, and driving adoption of our services. The role of the Agent Success Associate is to speak to agents who have raised an issue, understand their problem, investigate it further and resolve it, as well as working proactively to reduce future issues from arising.

What You’ll Be Doing

• Dealing with escalated issues/disputes with estate agents over the phone, making account‑management decisions
• Contacting de‑registered agents, asking for their feedback; attempting to resolve the situation and bring them back to the service
• Contacting ‘at‑risk’ agents attempting to resolve any outstanding issues and maintain the relationship
• Assessing agents’ level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and its partners
• Responding to escalated email tickets
• Conducting onboarding calls with new estate agents
• Presenting cases to senior team members as required to support decision‑making
• Taking part in various projects and events, focusing on raising the profile of GetAgent throughout the Estate Agent community

What We’ll Need From You

• Comfortable conducting phone calls and building rapport over the phone
• Good email communication skills (well‑written, good punctuation, etc.)
• Empathetic listener with a solution/resolution focus
• Resilience
• Diligent with keeping on top of administrative tasks and following processes correctly
• Ability to gather necessary information and context to support decision‑making - presenting cases in a logical manner
• Positive attitude, proactive in sharing the team workload
• Effective management of workload across different workflows, efficient and getting through volume of cases

What’s In It For You

• Salary: £32,000
• Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days in the office, 2 WFH), + Various opt‑in schemes - Check out our careers site for more information
• Holiday: 25 days + BH
• Join a growing company at an extremely exciting point in our journey
• Work with great people – we place a big emphasis on hiring lovely people. They are the best thing about GetAgent

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

London, England, United Kingdom