Aftersales Manager: Lead Service Excellence

Pentagon Motor Group; Loughborough; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading automotive group is seeking an experienced Aftersales Manager to join their Loughborough site. The role involves managing resources, optimizing stock levels, and building strong customer relationships. Successful candidates will have a background in the Retail Motor Industry, exceptional customer service, and leadership skills. The position offers a competitive salary up to £45,000 per annum plus bonuses and comprehensive benefits, with a clear focus on team performance and customer satisfaction.

Benefits

31 days holiday per year

Recommend a Friend Scheme

Discounted days out

Retail discounts

Fully funded qualifications

Qualifications

• Previous Aftersales experience in the Retail Motor Industry.
• Familiarity with automotive systems, warranties, and repairs.
• Ability to lead and motivate a team.
• Drive to exceed targets and work with high accuracy.

Responsibilities

• Allocate Aftersales resources cost-effectively.
• Assess and optimise Parts stock levels.
• Achieve negotiated profit objectives.
• Build strong relationships with external customers.

Skills

Customer service skills

Team leadership

Communication skills

Organisational skills

Job description

A leading automotive group is seeking an experienced Aftersales Manager to join their Loughborough site. The role involves managing resources, optimizing stock levels, and building strong customer relationships. Successful candidates will have a background in the Retail Motor Industry, exceptional customer service, and leadership skills. The position offers a competitive salary up to £45,000 per annum plus bonuses and comprehensive benefits, with a clear focus on team performance and customer satisfaction.