Aftersales Booking & Customer Care Specialist

Sytner Group; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive retail company is seeking a dedicated professional to manage service booking calls and enhance customer satisfaction. This full-time role requires strong organisational skills and a keen attention to detail. Applicants with a customer service background will excel. This position includes a weekend rota and offers comprehensive training through dedicated learning teams. A rewarding benefits package and career development opportunities are included to foster personal and professional growth.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Open to candidates with a background in customer service, ideally in a busy or call-handling environment.
• Strong organisational skills are essential.
• Attention to detail is crucial for success.

Responsibilities

• Manage inbound and outbound service booking calls.
• Drive high-quality bookings for service leads.
• Assist with pre-calls and customer updates.

Skills

Strong organisational and administrative skills

Excellent attention to detail

Customer-focused approach

Experience in customer service

Tools

Kerridge

Job description

A leading automotive retail company is seeking a dedicated professional to manage service booking calls and enhance customer satisfaction. This full-time role requires strong organisational skills and a keen attention to detail. Applicants with a customer service background will excel. This position includes a weekend rota and offers comprehensive training through dedicated learning teams. A rewarding benefits package and career development opportunities are included to foster personal and professional growth.