Aftersales Assistant

H W Martin; Market Harborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A respected British manufacturer is looking for a motivated Parts, Service & Warranty Assistant. This role supports customers post-purchase and involves managing parts supply, service coordination, and warranty claims. Ideal candidates are detail-oriented, IT literate, and proactive in a customer service environment. Opportunities for career development are available, with a path toward a Parts Manager position.

Qualifications

• Experience in a parts, service, or warranty environment.
• Understanding of trailers, plant equipment, or heavy vehicles.
• Full UK driving licence.

Responsibilities

• Handle customer enquiries and quotations for parts.
• Process sales orders and liaise with suppliers.
• Prepare job cards and communicate service progress.
• Assist in processing warranty claims.

Skills

Customer-focused approach

Excellent organisation

Good IT literacy

Strong attention to detail

Multitasking ability

Tools

Microsoft Office (Excel, Outlook)

Job description

Salary: Competitive and Dependent on Experience

Contract: Permanent

Join the Forefront of Engineering Innovation at the King Group:

Do you want the opportunity to join a respected British manufacturer with a strong reputation for quality and customer support.

We’re looking for a motivated and organised Parts, Service & Warranty Assistant to join our Aftersales team. This role is central to supporting our customers and ensuring they receive a responsive, efficient, and professional service after their trailer leaves the factory.

You’ll work closely with the Aftersales & Parts Manager across three key areas parts supply, service coordination, and warranty administration. The ideal candidate will be someone who’s keen to learn all aspects of the role, with a clear path to develop into a Parts Manager position in the near future.

If you are someone who is ready to put down roots, evolve alongside a growing company, and play a key part in our continued success.

If you answered yes to the above, then we want to hear from you!

Key Responsibilities

Parts

• Handle customer enquiries and quotations for parts.
• Process sales orders, purchase orders, and supplier returns.
• Liaise with suppliers and logistics partners to ensure timely deliveries.
• Support marketing of the King Parts range.

Service

• Prepare job cards and ensure service records are kept up to date.
• Communicate progress and completion details to customers.
• Schedule and track preventative maintenance work for King’s rental and customer fleets.

Warranty

• Assist in processing warranty claims, including gathering evidence and completing documentation.
• Liaise with customers, suppliers, and internal departments to resolve issues promptly.
• Maintain warranty records and support reporting on recurring issues or trends.
• Excellent organisation and communication skills.
• Good IT literacy, particularly Microsoft Office (Excel, Outlook).
• Strong attention to detail and ability to multitask effectively.
• A proactive, customer-focused approach.
• Experience in a parts, service, or warranty environment.
• Understanding of trailers, plant equipment, or heavy vehicles.
• Full UK driving licence.

Next Steps:

If you are looking for a new challenge and feel you have the skills to take on this vital role then please either, submit your CV or complete our online operative application form below.

We are an equal opportunities employer and welcome applications from any suitably qualified persons.

Please refer to our Candidate Privacy Notice to see how we manage your data, which can be found at:

Do you require us to make any workplace adjustments to help you through the recruitment process and, should you take up employment with us, to effectively carry out the duties of the role? Yes No