Aftersales Advisor

Eden Motor; Newbury; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive retailer is looking for an Aftersales Advisor in Newbury to enhance customer service experiences. The role involves engaging with customers both face-to-face and over the phone, assisting with inquiries and fostering relationships. Ideal candidates will possess strong communication skills and an aptitude for teamwork, and can expect a competitive salary and extensive employee benefits.

Benefits

Up to 33 days holiday per annum

Access to Perkbox

Discounts on vehicle purchases

Paid day off for birthday

Workplace pension scheme

Cycle to Work scheme

In-house training

Qualifications

• Excellent customer service skills, either face to face or telephone based.
• Presentable, professional, reliable, and a dedicated team player.
• Ability to work on your own initiative and prioritize workload.

Responsibilities

• Assist incoming customers on a daily basis as well as talking to prospective customers.
• Work as part of a team to deliver excellent customer service.

Skills

Customer service skills

Communication skills

Basic computer skills

Job description

Location Newbury

Working Hours Full Time

Benefits Service

If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.

We are looking for an Aftersales Advisor to join our team at Eden Newbury. You should possess excellent customer service skills, either face to face or telephone based, both would be an advantage. Motor trade experience or retail customer service experience would be advantageous but is not essential. You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communications skills and basic computer skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload. You should also be presentable, professional, reliable and a dedicated team player.

In return Eden will provide you with a competitive salary as well as the following benefits:

• Rewarding loyalty with up to 33 days holiday per annum;
• Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts;
• Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families;
• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events;
• A paid day off on your birthday;
• Death in Service benefit of 4 x salary;
• Workplace pension scheme offering enhanced employer contributions;
• Cycle to Work bike purchase scheme through salary exchange;
• Access to Eden Elite, an in-house management development scheme;
• Comprehensive in-house training with a dedicated training department;
• Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events.

If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.

Established in 2008, we strive to create a better world of motoring and provide our customers with an unparalleled level of customer service.

Buy your next vehicle online today from the comfort of your own sofa.

Reg. Company Number: 3198046 / 6256143

VAT Reg. No. GB 230 6678 11

Eden Automotive Ltd/Eden Motor Retail Ltd is a credit broker not a lender. We work with a number of carefully selected lenders who may be able to offer you finance for your purchase. The lender will pay us a commission for arranging finance for you, upon request we can disclose these details to you. The lender will require a credit check and conduct an affordability assessment before making any offer of finance to you. All finance is subject to status. Terms and conditions apply.