Aftermarket Manager

Northampton Business Directory; Corby; On-site; GBP 65,000; Full time

Job summary

An independent plant and construction dealer is seeking an Aftermarket Manager to lead the Service and Parts departments, focusing on revenue growth and operational excellence. Ideal candidates will have experience in aftermarket roles, strong commercial acumen, and proven leadership skills, contributing to high customer satisfaction and team development. This is a hands-on position requiring significant interaction with customers and team members while driving business growth.

Qualifications

• Proven experience in Aftermarket, Service or Parts Manager roles.
• Strong commercial and sales-driven mindset.
• Experience using Dealer Manager or similar systems.
• Solid understanding of workshop control and customer support.

Responsibilities

• Lead and manage Service and Parts departments.
• Drive revenue growth and improve margins.
• Manage aftermarket P&L, forecasting, and budget.
• Enhance workshop productivity and efficiency.
• Develop and motivate teams with clear targets.
• Liaise with OEM partners on technical matters.
• Deliver marketing initiatives and uphold compliance.

Skills

Leadership

Commercial acumen

Customer focus

Negotiation skills

Problem-solving

Tools

Dealer Management systems

Job description

Aftermarket Manager

Location: Corby, Northamptonshire (Office-based with extensive customer visits)

Hours: Monday–Friday, 08:00–17:00

Salary: £65,000 basic + KPI bonus

Elite Consultancy Network is proud to be recruiting an Aftermarket Manager (Service & Parts) on behalf of a fast-growing, independent plant and construction equipment dealer representing a leading global OEM across the East Midlands and East Anglia. This is a senior, commercially focused leadership role, central to driving parts and service profitability, customer retention and long‑term business growth. The successful candidate will take full ownership of the aftermarket operation, leading both Service and Parts as a key profit centre within the business.

The Role reports directly to the General Manager. The Aftermarket Manager will be responsible for the overall performance, growth and operational excellence of the Service and Parts function. Key objectives include increasing parts and labour revenue, improving margins, driving workshop efficiency and ensuring consistently high customer satisfaction. This is a hands‑on role, suited to someone who enjoys being close to the operation, customers and team, while also applying strong commercial discipline and structure.

Key Responsibilities

• Full leadership and management of the Service and Parts departments
• Drive revenue growth and margin improvement across labour, parts and aftermarket services
• Ownership of aftermarket P&L, forecasting and budget control
• Improve workshop throughput and productivity, working closely with Sales on PDI and machine delivery schedules
• Develop and motivate the service and parts teams through clear structure, targets and accountability
• Ensure effective use of dealer management/CRM systems (Dealer Manager experience preferred)
• Liaise with OEM partners on parts supply, warranty and technical matters
• Deliver aftermarket marketing initiatives, promotions and customer campaigns
• Enforce policies, procedures and Health & Safety compliance
• Carry out quality control checks to maintain high workmanship standards
• Maintain strong relationships with key customers and proactively identify upselling opportunities

Candidate Profile

• Proven experience in an Aftermarket, Service Manager or Parts Manager role within plant, construction equipment, automotive or dealer environments
• Strong commercial and sales‑driven mindset
• Demonstrable success in growing parts and service revenue and margins
• Experience using Dealer Manager or similar dealer management systems
• Solid understanding of aftermarket operations, workshop control and customer support
• Strong leadership, communication and negotiation skills
• High levels of customer focus with a proactive, problem‑solving approach