AFC Workshop Technician

North East Ambition; England; On-site; GBP 34,000; Full time

Job summary

A prominent transport operator in the UK is seeking a Workshop Technician to join their Automatic Fare Collection team. You'll be responsible for maintaining and repairing ticketing systems, ensuring smooth operations on the Tyne and Wear Metro. Qualifications include a recognised apprenticeship and experience with electrical installations. The position offers a salary of £33,549.73, along with extensive benefits including 28 days leave and travel perks. Join a dedicated team and contribute to innovative projects that benefit the community.

Benefits

Generous pension scheme

28 days annual leave plus bank holidays

Free travel on Tyne and Wear services

Health cash plan for dental and optical costs

Access to discounts on various services

Qualifications

• Must have a driving licence.
• Experience with ticketing systems, machines, validators, and gatelines is preferred.

Responsibilities

• Repair, maintain, and fine-tune ticketing systems.
• Support field maintainers when necessary.
• Collaborate with colleagues to keep operations smooth.

Skills

Tech-savvy with distributed systems

Electrical installations experience

Able to prioritise and work independently

Education

Served a recognised apprenticeship

Electrical/electronic BTC/ONC or equivalent

Job description

We’ve got an exciting opportunity for you to join our Automatic Fare Collection (AFC) team as a Workshop Technician—and trust us, this is no ordinary workshop gig!

Why You'll Love It

You'll be the behind-the-scenes hero keeping the Tyne and Wear Metro moving. From ticket machines to gatelines, validators to car park kit—you’ll repair, maintain, and work your magic on the hardware that keeps our customers on the go.

Typical Day

Home Base: Our South Gosforth infrastructure office.

Shift Pattern: 5 days out of 7 on day shift (yes, some weekends too).

Your Mission

• Fine-tune, fix, and maintain ticketing systems—machines, validators, gatelines, and more.
• Mostly workshop-based, but sometimes you’ll venture out into the Metro network to support field maintainers.
• Meet customers, collaborate with colleagues, and keep things running smoothly.
• Bonus: You’ll get involved in exciting updates and projects to sharpen your skills and stay ahead of the game. We’ll kit you out with all the PPE, tools, and equipment you need to succeed.

About You

• Served a recognised apprenticeship
• Electrical/electronic BTC/ONC or equivalent
• Tech‑savvy with distributed systems and end‑point devices
• Able to prioritise and work independently
• Experience with electrical installations
• Driving licence

If you tick these boxes, we want you on our team!

More information can be found in the Supporting Documents section.

Meet the Team

You’ll join a close-knit AFC team of 16, part of the wider ICT maintenance and operations family. In the workshop, you’ll work alongside two other techs and report to the AFC Supervisor.

About Us

We care for our communities, deliver with trust and accountability, and adapt with innovation. Every journey is designed to be sustainable, inclusive, and customer‑focused because when we move forward together, we create a cleaner environment, a stronger economy, and a better future for all.

What we offer

• This is a Sunday to Saturday job
• You’ll work a 36‑hour week
• Your basic salary will be £33,549.73 with generous allowances paid all year round
• You’ll be part of a generous pension scheme (Local Government Pension Scheme)
• 28 days annual leave per year plus bank holidays and time off for volunteering too
• Enjoy travelling for free in Tyne and Wear with our enhanced travel benefits for you and your family
• Free or discounted travel with Grand Central, LNER, Lumo, Northern Rail and TransPennine Express
• You will have the opportunity to contribute to a health cash plan that will contribute (and dependants if you have them) towards dental costs, optical, and lots more
• Access to our reward app with over 1000 plus high street discounts on groceries, holidays and days out.
• We like to grow our own colleagues (not literally of course!), so when you’re ready for the next step in your career, we can help develop you
• We’re keen for team members to develop, learn and gain knowledge from other organisations, projects and conferences, so the role would involve some travel both within and outside the UK.

Closing date for application is Monday, 5 January 2026 at 9am

Please note: All communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, this will include your invitation to any online assessment you are required to undertake and also your invite to interview if you are short‑listed. Please ensure you check your email inbox after the closing date for notifications from North East Jobs as you will not be notified by any other means. Please also remember to check your junk email items as the notification may appear here.