Administrator (Acute Hospital at Home)

Rdehospital; Exeter; On-site; GBP 24,000 - 27,000; Full time

Job summary

An NHS organization is seeking a Band 3 Administrator for their integrated Virtual Ward team in Exeter. This part-time role (18.5 hours per week) involves secretarial and administrative duties, managing diaries, and data entry to support the busy Acute Hospital at Home service. Candidates should have strong communication and organizational skills, a high level of professionalism, and the ability to work effectively within a team. The position offers benefits including annual leave and NHS pension.

Benefits

NHS Pension scheme

Cycle to work scheme

Discounts on shopping and leisure

Family-friendly policies

Access to occupational health services

Qualifications

• Experience in administrative duties, including diary management and data entry.
• Ability to manage enquiries effectively over the phone.
• Attention to detail in all aspects of work.

Responsibilities

• Perform secretarial and administrative duties, managing diaries and patient correspondence.
• Handle phone enquiries from patients and services.
• Assist in managing remote patient monitoring devices.

Skills

Secretarial skills

Communication skills

Organisational skills

IT skills

Job description

Virtual wards are a safe and efficient alternative to NHS bedded care and support patients who would otherwise be in hospital to receive the acute care and treatment they need in their own home. This includes either preventing avoidable admissions into hospital or supporting early discharge out of hospital.

This role includes;

• Secretarial and administrative duties to including diary management, typing patient letters and reports, note taking, preparation of agendas and associated papers.
• Dealing with enquiries and other issues over the phone from patients and other services
• Data entry to assist with reporting of our activity to the trust and the ICB.
• Support with managing of devices relating to remote patient monitoring, including smart watches and phones. This will include ensuring equipment is available for the nursing team to loan to patients and management of this equipment being returned.
• Admin support to the Clinical Nurse Managers and Lead Nurse of the AHAH service.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Applications are invited for the post of Band 3 Administrator in our integrated Virtual Ward team. We are looking for an experienced, enthusiastic and highly motivated individual to join the Acute Hospital at Home team providing a comprehensive, effective and efficient administrative service to support the needs of this busy service. This role is for the Eastern branch of our service and is based in the Royal Devon and Exeter Hospital.

The post holder will be able to work under pressure, use the relevant IT systems and be able to work to deadlines to meet targets.

They will be expected to work professionally to a very high standard. Attention to detail and use of initiative is essential. The ideal candidates must have a flexible ‘can do’ attitude, the ability to use their initiative with excellent communication/interpersonal and IT skills.

The successful candidate will have strong administration and organisational skills, exemplary attention to detail, a passion for excellence and an ability to work well within a team.

Working Pattern:18.5 hours per week. Alternating Monday and Tuesdays one week, Monday, Tuesday, Wednesday the next week.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trustand Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state‑of‑the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 3: £24,937 - £26,598 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-639-12217
• Contract Type Permanent
• Closing Date 26 January, 2026
• Job Category Administration