Administrator

HR GO Driving; Ashford; On-site; GBP 25,000 - GBP 27,000; Full time

Job summary

A leading recruitment agency in Ashford is seeking an Administrator to support their sales team. The role involves accurate order processing, troubleshooting delivery issues, and maintaining records. Ideal candidates should possess proven admin experience, excellent communication skills, and proficiency in Microsoft Office. This full-time position offers a salary range of £25,500 - £26,500 per annum, with working hours from Monday to Friday, 09:00 to 17:00.

Qualifications

• Proven experience in an admin based role.
• Strong attention to detail, good numeracy and organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Process customer and internal orders accurately and promptly.
• Monitor shipments and deliveries; investigate and resolve delivery problems.
• Provide administrative support to the sales team.
• Liaise with warehouse, logistics and customer service teams.
• Maintain accurate documentation, reports, and spreadsheets.
• Handle customer and internal queries professionally.

Skills

Attention to detail

Numeracy skills

Organizational skills

Customer service focus

Communication skills

Proficient with Microsoft Office

Job description

Job Title: Administrator
Location: Ashford
Job Type: Full time/permanent (Monday to Friday 09:00 -17:00)
Salary: £25,500 - £26,500 per annum

This role centres on accurate order processing, troubleshooting delivery issues, and providing day to day administrative support to the sales team. The ideal candidate will be customer focused, detail-oriented and comfortable working with internal systems and external carriers.

Key Responsibilities

• Process customer and internal orders accurately and promptly, maintaining order records and tracking.
• Monitor shipments and deliveries; investigate and resolve delivery problems and exceptions with carriers and customers.
• Provide administrative support to the sales team, including preparing quotes, processing sales paperwork, updating CRM records, and coordinating schedules.
• Liaise with warehouse, logistics and customer service teams to ensure smooth order fulfilment.
• Maintain accurate documentation, reports and spreadsheets; support month-end and ad hoc reporting as required.
• Handle customer and internal queries professionally and escalates issues when necessary.

Skills and Experience Required

• Proven experience in an admin based role.
• Strong attention to detail, good numeracy and organisational skills.
• Excellent written and verbal communication skills and a customer service focus.
• Proficient with Microsoft Office (Excel, Word) and comfortable learning new systems.