Administration Lead

Sharpsmart Ltd; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

An innovative healthcare services company in the United Kingdom is seeking an Administration Lead to enhance their operational teams. The ideal candidate should have over two years of administrative experience and strong knowledge of processes to improve efficiencies. The role includes managing customer orders, maintaining documentation and records, and actively supporting internal teams. The company offers a competitive salary, bonus potential, and comprehensive benefits including healthcare options and professional development opportunities.

Benefits

Competitive salary package

Private healthcare options

Pension

Employee benefits scheme

Career development opportunities

Qualifications

• 2+ years of administrative experience in relevant fields.
• Intermediate to advanced proficiency with computer systems.
• Ability to manage and improve administrative processes.

Responsibilities

• Manage customer orders from placement to billing.
• Analyze data requests and coordinate internal departments.
• Maintain accurate records and documentation.
• Support customer visits and maintain office standards.

Skills

Administrative processes

Communication skills

Attention to detail

Organizational skills

Problem-solving

Tools

Microsoft Office Suite

Job description

Overview

As we continue to expand, we're excited to open our doors for an Administration Lead to join our team! The candidate we’re looking for is someone who takes ownership and has self-driven initiative and a “do what it takes” attitude. Day to day you will be providing high-quality administration, managing processes inline with business needs and co-ordinating alongside our Operational & Transport teams.

Responsibilities

• Managing the whole administration of customer order from point of order placement to clean submittal to billing
• Analyzing data against requests to confirm requirements and coordinating internal departments to accommodate customer requests
• Working towards Service Level Agreements and ROI standards
• Reviewing and interpreting data sets to obtain information to submit performance metrics/reports, fulfil information requests and drive efficiencies
• Maintaining accurate electronic and hardcopy records, files and documentation along with support for any requests internally
• Managing inventory of office consumables and lead on office initiatives to maintain standards
• Support and attend Customer Visits
• Constantly look for new ways to better/improve the current administrative process

Candidate Profile

• 2+ years of administrative experience (retail, operational, hospitality or corporate will be considered)
• Strong knowledge of administrative process and procedures
• Intermediate to Advanced with computer systems (Microsoft office suite, etc.)
• Strong communication skills both written and verbal
• Proven experience in improving processes and procedures
• A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind
• Ability to react positively with sudden and unexpected changes in demand
• Strong attention to detail, all work accurate and performed to a high standard
• Excellent organizational skills

What We Can Offer

• Competitive salary package plus bonus potential
• Pension
• Private Healthcare and Dental care options
• Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink plus much more.
• Genuine investment throughout your career for professional development
• Company events and networking opportunities
• Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.