Admin Support Assistant

Midnight Mixtape; Scotland; Hybrid; GBP 60,000 - 64,000; Full time

Job summary

A leading charitable organization in the United Kingdom is seeking a Head of Donor Engagement to lead their new Donor Engagement team. This strategic role involves shaping the way donors connect with the organization, overseeing events, stewardship, and impact communications. The ideal candidate will have a strong understanding of donor behaviors, experience in fundraising strategy, and exceptional leadership skills. Join to make a significant impact on donor relationships and engagement.

Benefits

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Discounts on gym memberships

Up to 32 days holiday allowance

Qualifications

• Experience tailoring engagement strategies that have tangible impact.
• Proven fundraising strategy experience with impact reporting.
• Ability to use digital tools to enhance donor experiences.

Responsibilities

• Lead the Donor Engagement team to deliver outstanding donor experiences.
• Oversee donor journeys, events, and stewardship initiatives.
• Create personalized engagement strategies combining storytelling with data.

Skills

Strong understanding of donor behaviours

Experience in fundraising strategy

Proficiency with CRM systems

Knowledge of GDPR and ethical fundraising

Inspiring leadership

Exceptional communication skills

Job description

In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy.

We’re looking for a Head of Donor Engagement, a new role in the Fundraising Leadership Team, to lead our Donor Engagement team.

In this strategic role you’ll shape and influence how donors connect with us, ensuring they feel valued and inspired by the impact of their generosity – bringing a joy to giving.

You’ll lead a team responsible for donor experience, events, stewardship, and impact communications. Working collaboratively organisation wide, you’ll design compelling donor journeys, deliver meaningful engagement opportunities, and showcase the difference our supporters make.

Salary: circa £60,762 - £64,000 with potential flexibility based on skills and experience.

What it's like to work here

Reporting into our Fundraising and Partnerships Director, you’ll join a positive and forward-thinking fundraising leadership team where collaboration, inclusion, and continuous improvement are key.

As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40–60% of your working week.

What you'll be doing

You’ll lead the Donor Engagement team to deliver outstanding experiences that deepen relationships and encourage continued support. You’ll oversee donor journeys, events, stewardship initiatives, and impact reporting, ensuring every interaction reflects our strategic ambitions.

This is a new role in a newly formed team, and as such, there will be real scope to develop it for the most impact and to create a transformational impact in how we engage with our donors.

Working closely with colleagues across fundraising, communications, and marketing you’ll create personalised, segmented, and compelling engagement strategies. By combining creative storytelling with data-driven insights, you’ll ensure donors see the impact of their support through meaningful experiences and high-quality reporting.

Through your collaborative and inspirational leadership, you’ll encourage growth and high-quality work within your team, whilst influencing senior stakeholders to align donor engagement with our organisational goals. Your expertise and strategic vision will help shape a culture where donors feel emotionally connected and valued, playing a pivotal role in our long-term success.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Strong understanding of donor behaviours and motivations, with experience tailoring engagement strategies that have had tangible impact
• Experience in fundraising strategy and impact reporting that inspires continued support, alongside deep knowledge of best-in-class sector examples and innovation
• Proficiency with CRM systems and digital tools to enhance donor experiences
• Knowledge of GDPR and ethical fundraising practices, across multiple fundraising income areas and audience types
• Inspiring leadership, strategic thinking, and vision to align donor engagement with organisational goals and internal stakeholder objectives

Additional criteria for all other applicants:

• Exceptional communication and storytelling skills to show impact creatively
• Experience leading donor engagement programmes and designing journeys that deepen relationships

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.