Accounts Assistant

Trinity Estates; Hemel Hempstead; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading property management company is seeking an Accounts Assistant to manage banking transactions, client payments, and support the team. The ideal candidate is personable, detail-oriented, and has strong communication skills. This position offers hybrid working opportunities and a supportive environment for personal development. The successful applicant will need GCSE qualifications in English and Maths and should be highly computer literate.

Benefits

24 days annual leave

Discounts on shopping and services

Employee Assistance Programme

Financial support for personal development

Opportunities for career growth

Recognition incentives

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Personable and flexible approach to achieve business/client needs.
• Naturally inquisitive with an ability for continuous improvement.
• Organised, self-motivated, and able to work to tight deadlines.
• Attention to detail while making informed decisions.

Responsibilities

• Process daily banking transactions and perform bank reconciliations.
• Manage client and tenant payments, refunds, and service requests.
• Respond to queries and maintain compliance with procedures.
• Support colleagues and contribute to team improvements.
• Prioritise workloads and comply with SLAs.

Skills

Personable

Client focused

Highly computer literate

Excellent communicator

Education

GCSE (or equivalent)

Tools

Microsoft Office

Job description

Accounts Assistant at Trinity Estates

Location – Hybrid / Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN

Working Hours – 09.00 – 17.15 Monday – Friday

Salary – Competitive

About Trinity Estates Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company.

Benefits

• 24 days annual leave for work-life balance.
• Discounts on shopping and services through Perkbox.
• Employee Assistance Programme for confidential support.
• Hybrid and flexible work opportunities.
• Financial support for personal development.
• Opportunities for career growth.
• Recognition incentives.
• Cycle to Work scheme for a healthy lifestyle.
• Employee Referral Scheme for potential bonuses.

Job Description

• Process daily banking transactions including receipts from various platforms, cheques, and perform accurate bank reconciliations. Manage all aspects of Direct Debits, including sending mandates, processing instructions, handling rejections/amendments, and generating monthly files.
• Action client and tenant payments and refunds via online banking, issue service charge and ground rent requests, and process reallocations and import journals.
• Respond to written queries through shared mailboxes, ensure accurate filing of correspondence, and maintain compliance with internal procedures.
• Support colleagues with training and queries, contribute to team improvements, and regularly update process documentation.
• Prioritise workloads to meet deadlines, build effective relationships with internal departments, comply with SLAs, and assist with cross‑brand and project work.

Qualifications And Skills

• Personable, with a strength of character to deal with challenging suppliers whilst having a flexible approach to achieve business and/or client needs.
• Naturally inquisitive with an ability to interrogate and develop internal systems and processes with continuous improvement techniques.
• Client focussed, organised, self‑motivated, with ability to use own initiative and work to tight deadlines.
• Attention to detail, whilst ability to keep perspective and make informed decisions.
• An excellent communicator (oral and written).
• Highly computer literate, including intermediate Microsoft Office skills.
• Ideally educated to GCSE (or equivalent) standard with minimum GCSE grades A‑C in English and Maths.
• Ideally possess knowledge of the residential property management sector.

Application Process

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number.