Account Specialist - Kent & Medway

Chiesi Group; England; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A biopharmaceutical company in Kent and Medway seeks an Account Specialist to drive revenue through effective sales strategies. In this field-based position, you will be the primary contact for key customers, promoting the company's AIR portfolio while adhering to ethical practices and guidelines. The role demands strong sales and planning skills, effective communication, and a deep understanding of the healthcare landscape. This opportunity comes with a competitive benefits package and a commitment to professional development.

Benefits

Sales target related bonus

25 days leave plus two additional paid well-being days

Group personal pension scheme with flexible contributions

Private medical insurance

Employee assistance programme

Annual high-performance incentive awards

Enhanced maternity, paternity and adoption policies

Paid carers leave

Two dedicated volunteering days per year

Qualifications

• Strong understanding of the NHS and customer priorities.
• Track record of delivering consistent sales results.
• Effective planning skills through Key Account Management.

Responsibilities

• Act as single point of contact for customers.
• Promote Chiesi’s AIR portfolio according to strategies.
• Develop customer partnerships and account plans.

Skills

Understanding of NHS

Sales results track record

Advanced selling skills

Robust clinical knowledge

Planning skills

Interpersonal skills

Job description

Department: Respiratory Sales & Marketing

Business Area: Sales

Job Type: Direct Employee

Contract Type: Permanent

Location: Kent and Medway, GB

About us

Chiesi is an international research-focused biopharmaceutical group with 90 years’ experience, operating in more than 30 countries, with its Headquarter in Parma, Italy. More than 8,000 employees across the group are united by a singular purpose: promoting a healthier world for our people, patients, and the planet. This is what us as we research, develop, and market innovative drugs across our main therapeutic areas. Discover more here.

At Chiesi we are thinking generations ahead, driving sustainable innovation with purpose. This fosters a culture of reliability, transparency, and ethical behaviour at every level. As a Benefit Corporation and a certified B Corp, we have embedded sustainability in our bylaws and continuously measure our impact.

Diversity and inclusion are at the heart of who we are. We believe our differences make us stronger. We are a vibrant ecosystem of passionate, talented individuals united by strong values, each bringing unique perspectives that help us to continuously challenge the status quo for the better.

Chiesi UK

Chiesi UK is the number one affiliate of the Chiesi Group and works on important therapy areas, such as neonatology, organ transplantation and rare diseases, alongside our treatments for respiratory conditions. We are proud to be a B Corp™ company, committed to using business as a force for good and always pursuing high social and environmental standards, to ensure the best outcomes for our people, patients and communities.

Our shared values of integrity, trust and innovation help us build authentic and transparent relationships, with the focus always remaining on the patient. Further, we pride ourselves on inclusivity and appreciate everyone’s unique talents, always encouraging people to share their perspectives and ideas.

Who we are looking for

We have an exciting opportunity for an Account Specialist to join our AIR Field Sales team, covering Kent and Medway.

At Chiesi it is our people who are at the heart of what we do and achieve. A proud family business we are a Top Employer and a Great Place to Work in the UK.

We provide an excellent benefits package, including:

• sales target related bonus
• 25 days leave plus two additional paid well‑being days
• group personal pension scheme with flexible contributions
• private medical insurance
• group life assurance
• employee assistance programme
• salary sacrifice and employee discount schemes
• annual high-performance incentive awards
• enhanced maternity, paternity and adoption policies
• paid carers leave
• two dedicated volunteering days per year

We are committed to an inclusive recruitment process and will provide reasonable adjustments upon request.

If this sounds like the next step in your journey, we’d love to hear from you!

This is what you will do

Act as single point of contact for the customer, working in partnership to facilitate the creation of solutions that meet the needs of our customers and Chiesi. The AS will be required to increase company revenues through promotion of Chiesi’s AIR Portfolio, in accordance with the UK marketing plan and locally developed customer plans.

Key Customers & Target Accounts:

• GPs, Practice Based Nurses, Practice Based Pharmacy, Health Care Assistant and other relevant decision makers.
• GP Practices
• Primary Care Networks/Practice Clusters

You will be responsible for

• Chiesi’s single point of contact for the customer, guiding them to key functions within Chiesi e.g. education, medical support, co‑creation partnerships, value add opportunities
• Chiesi’s Ambassador for Voice of the Customer (listen, learn and act by responding to customer needs and feedback)
• To successfully promote Chiesi AIR portfolio, in collaboration with our customers.
• To implement the UK marketing strategies.
• Development of account plans for target PCNs, practice clusters and individual practices.
• Development of customer partnerships, enabling Chiesi to be a respiratory partner of choice.
• Pioneer both digital and face to face interactions, embracing new technology and platforms by utilising customer insights
• Empathising with our customers and recognising their challenges and work to support appropriate co‑created solutions. e.g. collaboration opportunities including service offerings, co‑created projects and medical education.
• Tailoring the Chiesi AIR portfolio to the customer agenda.
• Deliver KPIs, including (but not limited to) Sales, NPS, Project Delivery, Customer Satisfaction.
• Adhere to the ABPI Code of Practice and Chiesi’s policies, procedures and Company Values.
• Contribute and support the UK Affiliate in pursuit of its B Corp credentials.

You will need to have

• Strong understanding of the NHS and customer priorities.
• Track record of delivering consistent sales results in accordance with set targets.
• Advanced selling skills and presentation skills.
• Robust clinical and market knowledge.
• Effective planning skills, through Key Account Management techniques.
• Business planning skills, including the ability to produce business proposals/cases as required.
• Strong interpersonal skills with an ability to develop long term relationships across key customer groups.
• Critical reasoning skills: capable of interpreting and subsequently using available data sources to enhance the effectiveness of customer planning.
• Robust IT skills.
• Full UK driving licence (with no more than 6 penalty points for new entrants)
• ABPI examination or working towards.

Key Competencies and Skills

• Project Management and Account Planning
• Strong interpersonal skills at all levels both externally and internally
• Analytical skills
• Affinity for digital media
• High levels of empathy
• Excellent In‑Call Quality
• High Level of Disease and Product Knowledge

Location

Field based – Kent and Medway

What we offer

No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way.

We provide top‑class benefits, including comprehensive healthcare programs, work‑life balance initiatives. Our salary package is competitive, comprising a basic salary, performance bonuses, and benefits benchmarked against the external market. Additionally, we offer flexible working arrangements, all designed to help you thrive.

Chiesi is an equal opportunity employer committed to hiring a diverse workforce at all levels of our business.