Account Manager – Strategic Customer (Remote) London, England, United Kingdom

Mesh-AI Limited; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading AI technology firm is seeking an experienced Account Manager to lead relationships with their strategic global account based in London. This high-impact role requires a focus on managing growth strategies while ensuring operational excellence. The ideal candidate should have over 10 years of experience managing enterprise accounts and proven success with renewals and upsells. Join this fast-paced environment where your contributions will significantly impact the customer's success and the company's trajectory.

Benefits

Uncapped commissions

Equity in the company

Direct access to executive leadership

Qualifications

• 10+ years managing enterprise accounts with a track record of renewals, upsells, and expansion.
• Proven ability to engage both C-suite stakeholders on strategic outcomes and operational teams on delivery.
• Experience in AI/ML platforms, enterprise software, or digital transformation.

Responsibilities

• Own Strategic Customer Relationship and ensure success across regions.
• Drive Growth & Expansion by identifying upsell opportunities.
• Build deep relationships across IT, product, and innovation teams.

Skills

Managing enterprise accounts

Engaging C-suite stakeholders

AI/ML platforms

Entrepreneurial mindset

Job description

Account Manager – Strategic Customer (Remote)

London, England, United Kingdom

About Unframe

Unframe is on a mission to help the world’s largest enterprises bring LLM-powered applications to life in days, not months. Fresh out of stealth with a $50M Series A from Bessemer, Craft, TLV Partners, we’re led by a multi-time founder and backed by real market momentum.

Our platform is LLM-agnostic, integrates with any data source, and delivers fully customized AI applications through a unique Blueprint-led approach—no fine-tuning, no data sharing, and priced based on value delivered. We’re building the future of AI infrastructure, and we’re doing it fast.

About the Role

We’re looking for an Account Manager based in London to lead one of our most strategic global customer relationships. This is a high-visibility role where you’ll be both the day-to-day and strategic point of contact for one of our largest accounts. You’ll balance building long-term growth strategies with managing operational excellence, ensuring the account continues to expand across business lines and geographies.

While this account will be your primary focus, you may also oversee a small set of additional enterprise customers.

What You’ll Do

• Own Strategic Customer Relationship: Serve as the trusted partner for one of Unframe’s largest global accounts, ensuring success across regions and time zones.
• Drive Growth & Expansion: Partner with Product Growth and Sales leadership to identify upsell opportunities, secure renewals, and expand Unframe’s footprint within the customer’s organization.
• Strategic Account Mapping: Build deep relationships across IT, product, and innovation teams, understanding the customer’s organizational structure and aligning Unframe to their most critical initiatives.
• Customer Advocacy: Act as the voice of the customer within Unframe, influencing product direction and ensuring alignment with customer goals.
• Operational Excellence: Manage account health, renewals, and escalations while coordinating cross-functional teams to deliver impact.
• Portfolio Support: Manage a handful of additional accounts, applying the same focus on growth and satisfaction.

You Might Be a Fit If You Have

• 10+ years managing enterprise accounts with a track record of renewals, upsells, and expansion.
• Proven ability to engage both C-suite stakeholders on strategic outcomes and operational teams on delivery.
• Experience in AI/ML platforms, enterprise software, digital transformation, or enterprise data platforms.
• Entrepreneurial mindset, you thrive in ambiguity, own outcomes, and build from scratch.
• Flexibility to operate across time zones for a global account.

Why Join

• High-ownership, high-impact role managing Unframe’s most strategic account.
• Uncapped commissions with aggressive accelerators.
• Meaningful equity in a category-defining company.
• Direct access to executive leadership and ability to shape our customer success playbook.
• Opportunity to influence product roadmap and GTM strategy at a formative stage.

If you’re a strong, independent builder who thrives on ownership, cares deeply about quality, and wants to have a real impact — we’d love to meet you.