Account Manager (North of England and Scotland)

Lindström konserni; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading textile service company based in the UK is seeking an Account Manager to manage a portfolio of customers worth 1 million pounds across the North of England and Scotland. The ideal candidate will have experience in account management, excellent communication skills, and the ability to build strong customer relationships. This role offers a competitive salary, a company car, and opportunities for development and training in a supportive team environment.

Benefits

Company car

Development and training opportunities

Supportive team environment

Qualifications

• Experience in account management or similar roles.
• Ability to establish trust with new customers.
• Strong analytical skills and resilience.

Responsibilities

• Manage a customer portfolio worth 1 million pounds.
• Conduct audits and educate customers on services.
• Train customer contacts and upsell new services.

Skills

Account management experience

Customer service skills

Sales experience

Analytical skills

Excellent communication skills

Tools

Microsoft Office

Job description

Account Manager (North of England and Scotland)

Location: North of England and Scotland (North of Newcastle)

Reports to: Customer Excellence Manager

Salary: Competitive + Company Car

Become an Account Manager

An exciting opportunity has arisen for you to join our growing UK Lindström family, this role is based in the UK, we are looking to recruit an Account Manager to have a portfolio of customers in around the North and Scotland (North of Newcastle).

Your key responsibilities in this role will be working with a customer portfolio worth 1 million pound which will involve customer facing meetings and utilising teams conference calls. Supporting and conducting Audits, educating customers on using our services and discussing new opportunities.

Working with the sales and customer service teams to support onboarding new clients, establishing and developing customer relationships, building trust and enable customer expectations to be exceeded, identifying customer needs in a consultative way to improve profitability within both Workwear and Wiper business streams.

Offering new service lines, resolving issues in collaboration with other departments, training customer contacts where necessary and upselling/cross selling new services, ensuring all reporting and CRM updates are completed in a timely manner, actively searching for new and improved methods of work processes, both internal and on customer sites.

Who we are looking for?

The right candidate will have previous experience in an account management or similar role and have experience in a customer service environment, sales experience will be beneficial. Industry experience is preferred but not essential.

To have the ability to establish trust with new customers, to recognise the customer requirements before the customer does and the ability to keep up to date with the industry segments and being able to predict future trends and cross sell and upsell new services.

The candidate must have analytical skills, Microsoft skills to work with data and can handle customer complaints turning them into successful business opportunities. Which requires resilience, determination to give the best service and excellent communication skills to work with all personality types.

What We Offer

• Company car (essential for travel between sites and locations within UK).
• Development and training opportunities, including leadership development and support for further qualifications.
• Supportive team environment that values growth and success.

Who are we?

Lindström is one of Europe’s leading textile service companies over 175 years of experience in the textile industry. Learn more here.

If you are ready to take on this challenge and help us deliver outstanding service, please send your CV and a cover letter outlining why you’re the ideal candidate to
[e-mail]