Account Manager (Gov)

TryHackMe Ltd; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading cybersecurity training provider in the United Kingdom is seeking an Account Manager to strengthen client relationships and drive growth across accounts. The ideal candidate will have a strong customer-centric approach and be able to engage with various stakeholders effectively. Key responsibilities include maintaining account expansion, sourcing new contacts, and collaborating with various teams to ensure client satisfaction. This is a great opportunity to contribute to a dynamic and fast-growing company in cybersecurity.

Qualifications

• Proven experience in account management or related field.
• Understanding of government agencies and procurement processes.
• Strong communication and interpersonal skills.

Responsibilities

• Retain clients and expand course coverage.
• Build deep relationships within accounts.
• Source new contacts and provide ongoing value to clients.

Skills

Customer-Centric

Relationship Building

Data-Driven Analysis

Procurement Savvy

Proactive Engagement

Collaboration

Job description

TryHackMe is the fastest-growing online cybersecurity training platform. Our mission is to make learning and teaching cybersecurity easier with gamified security exercises and challenges. With over 6 million community members, we’re only accelerating!

Why we’re looking for you

We’re looking for an Account Manager to retain clients and expand coverage into other courses within the same organization. This role solidifies relationships with large customers and contributes to long‑term growth.

Role Overview

As an Account Manager, I focus on retaining and expanding customers across accounts. I uncover growth opportunities by building deep relationships within these accounts. I proactively source new contacts, including cold outreach to stakeholders within existing customers. I collaborate closely with Account Executives, Account Managers and Customer Success Managers to ensure our clients continue to obtain value from TryHackMe’s solutions.

Attributes we value

• Mission‑Driven & Customer‑Centric — You understand the unique mission, pressures, and procurement realities of U.S. Government agencies, and consistently connect customer value to mission outcomes.
• Navigates Complexity with Discipline — You operate with structure, precision, and process rigor, recognising that structure drives freedom — especially in public‑sector sales.
• Fast, Focused, Fearless — You proactively engage new stakeholders across large agencies, navigating bureaucracy with confidence and persistence while maintaining respect for government protocols.
• Trusted Relationship Builder — You create long‑term, high‑credibility relationships with Program Managers, Contracting Officers, Training Leads, and leadership — turning trust into growth.
• Procurement‑Savvy — You understand government buying cycles, funding timelines (e.g., fiscal year constraints), and how to influence multi‑stakeholder decision paths.
• Bias for Action — You consistently drive momentum in slow‑moving environments, pushing deals forward through proactive follow‑up, clear next steps, and strong internal coordination.
• Data‑Led & Insight‑Driven — You use data, adoption insights, and stakeholder signals to identify expansion opportunities early and support your case with clear analysis.
• Cross‑Functional Champion — You collaborate seamlessly with Legal, Product, Content, and Customer Success teams — providing field intelligence that strengthens TryHackMe’s public‑sector offering.
• Resilient & Adaptable — You thrive in ambiguity, adjust quickly to shifting government priorities, and maintain tenacity even through long sales cycles.
• Always Be Learning — You stay ahead of government trends, cyber training requirements, compliance shifts, and the evolving threat landscape — turning knowledge into value for customers.

Client Growth & Renewal

• I own expansions and renewals within my assigned account portfolio (100s of accounts), operating with discipline and a clear bias for action.
• I enjoy approaching new (cold) stakeholders within my assigned customer portfolio, using existing relationships to strategically identify new opportunities — staying fast, focused, and fearless in my outreach.
• I create and maintain strong, lasting relationships with key stakeholders, demonstrating care, curiosity, and high‑quality communication.
• I diligently manage account data and consistently follow processes—because structure drives freedom and precision creates performance.
• I analyse my performance, seek coaching, and follow through on development plans. I take ownership of my outcomes, not excuses, and improve every week.

Collaboration & Communication

• I partner closely with Account Executives to ensure smooth handovers and maintain alignment with overall sales objectives.
• I work with Customer Success to drive customer satisfaction, ensure product adoption, and leverage insights for proactive outreach that moves the needle.
• I contribute insights to Account Management team discussions and support my proposals with data‑driven analysis, pairing data with sound judgment.
• I foster a cohesive, high‑performing Account Management team by showing up consistently and raising the bar for those around me.
• I offer constructive input on process improvements—execution over intention.
• I collaborate with Legal for deal closing, and with Product and Content Engineering to uncover strengths, weaknesses, and opportunities to elevate customer value.
• I anticipate challenges early and engage my manager when needed, taking proactive ownership to solve issues before they escal...