Account Manager

Verisk; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A data analytics and technology partner seeks a proactive Customer Success Professional in London. You will manage client relationships, enhance satisfaction, and leverage data for business growth. The ideal candidate has experience in property claims and excellent communication skills. This role offers a hybrid working model, ensuring flexibility while meeting client needs.

Benefits

Work flexibility

Coaching and training support

Qualifications

• Property claims experience preferred.
• Demonstrable client service or account-management experience required.
• Highly numerate and excellent communicator at all levels.
• Proactive, solutions-oriented attitude.

Responsibilities

• Foster and enhance client relationships.
• Support clients to maximize value from solutions.
• Communicate clearly and frequently.
• Encourage clients to increase usage of products.

Skills

Client service

Account management

Project management

Data analysis

Relationship building

Job description

Job Description

We’re looking for a multi‑skilled Customer Success / Client Services Professional who is proactive and experienced in managing client relationships, project implementations, understanding product value, and identifying growth opportunities and process improvements.

Hybrid working is available, with a minimum of two days per week in our London office.

Responsibilities

• Foster and enhance client relationships to meet satisfaction, growth, revenue, and retention targets.
• Add value to each interaction with the client.
• Nurture relationships to gain deep client understanding and collaborate with IT delivery, operations, and product teams to tailor delivery, providing precise feedback for continuous improvement.
• Ensure client needs align with product strategy and Verisk values.
• Use experience in property claims, IT development, process design, and leadership to deliver quality solutions.
• Identify upsell and cross‑sell opportunities.
• Leverage data to provide insights and recommend actions that enhance business results.

Account Management

• Build and maintain strong relationships with Verisk customers, including key account management.
• Support clients to maximise value from Verisk Property Claims solutions, proactively sending monthly reports, arranging meetings, introducing new functionality, reviewing processes, and analysing support issues.
• Collaborate internally to develop account strategies that meet both client and business financial goals.
• Communicate clearly and frequently as appropriate.
• Understand each customer’s needs to ensure critical success factors are met.
• Work with Service Delivery and Product teams to optimise performance and continuous improvement.
• Create action plans to correct underperformance or implement improvement changes.
• Identify process or performance improvement opportunities.
• Explore white space with clients to retain business and develop opportunities.
• Identify product enhancement opportunities with product groups.
• Collaborate with Client Support Analysts, UK Account Managers, and US Product Specialists to manage setup, implementation, and configuration, ensuring satisfaction and timely resolution of all post‑sales issues.

Account Growth

• Encourage clients to increase usage of Verisk Claims products using data, analysis, and insight.
• Partner with Product Teams to voice customer needs.
• Align client future plans with product capabilities.
• Deliver roll‑outs of new products in line with agreed plans.
• Identify upsell opportunities to enhance client performance or satisfaction.

Qualifications

• Property claims experience preferred (e.g., Supplier Relationship Manager, Loss Adjuster, Claims Professional, Customer Success Manager, Account Manager).
• Demonstrable client service or account‑management experience required.
• Project‑management and claims‑systems integration experience desirable.
• Highly numerate and an excellent communicator at all levels.
• Proficiency in using data to influence decision‑making.
• Experience with technology solutions that solve business problems advantageous.
• Experience with estimating/scoping software beneficial.
• Proactive, solutions‑oriented attitude toward client challenges.
• Travel within the UK likely required.
• Occasional exceptional hours as needed to meet deadlines.

About Verisk

Verisk has been a leading data analytics and technology partner for the global insurance industry for over 50 years, offering expertise and scale to deliver value.

We provide work flexibility and support coaching and training to help you succeed. Verisk has been recognised as a Great Place to Work®, awarded by the Wall Street Journal, Forbes, and more. We are committed to inclusivity, diversity, and an ethical culture.

Legal

Verisk Analytics is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, colour, national origin, citizenship, sex, gender identity, sexual orientation, veteran’s status, age, or disability. Verisk’s minimum hiring age is 18, except where higher age limits apply by law.

Unsolicited resumes sent to Verisk will be considered Verisk property. Verisk will not pay a fee for placement resulting from an unsolicited resume. Refer to our Employee Privacy Notice for more details.