Accessible IT Support Trainer

Blind Ambition; Greater London; Hybrid; GBP 16,000 - 17,000; Part time

Job summary

An inclusive community organization based in Greater London is seeking an Accessible IT Support Trainer to provide IT training and guidance to individuals with sensory loss. The role involves assessing needs, managing volunteers, and delivering accessible technology support. This part-time position offers a competitive salary and requires excellent communication skills and proficiency with various IT software. A commitment to community service and an understanding of the challenges faced by blind or partially sighted individuals are essential.

Benefits

Government pension scheme

Flexible working hours

Onsite parking

25 days holiday entitlement pro rata

Qualifications

• Proven experience of working effectively in an Information focused role.
• Experience using accessible software such as Jaws and NVDA.
• Excellent interpersonal, communication and organizational skills.

Responsibilities

• Assess and train visually impaired people in accessibility software usage.
• Provide general IT training to help clients achieve personal goals.
• Manage and train volunteers in accessible technology.

Skills

Experience in Information focused roles

Proficient with IT packages (Excel, Word, etc.)

Experience with accessible software (Jaws, NVDA)

Excellent interpersonal and communication skills

Knowledge of issues affecting blind or partially sighted people

Ability to work under pressure

Team player and adaptable

Job description

Accessible IT Support Trainer

Salary: £16,000 – £17,000k per annum pro-rata (depending on experience)

Hours: Part time – 17.5 hours per week, (flexible days – onsite and home visits) fixed term contract 2.5 years

Benefits: Government pension scheme, flexible working hours, onsite parking, holiday entitlement 25 days pro rata.

We are looking for an enthusiastic person to join our friendly team based in Colliers Wood. The post will involve working with people with sensory loss in Merton community. You must have excellent communication and people skills along with previous experience using Accessible software. We can offer you a challenging, developing and rewarding environment, and a competitive salary depending on experience. This post is subject to an Enhanced Disclosure and Barring Service check. MertonVision, is committed to being an inclusive employer and welcome applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Job Description

Accessible IT Support Trainer

Job Purpose

To provide IT training and advice and guidance to visually impaired people in their homes or at the Guardian Centre. To advise and train visually impaired people in the use of specialist accessible software and specialist features of mainstream technology. To manage, develop and deliver the Train the trainer scheme to volunteers. Maintaining sufficient volunteers to meet the increased Digital Demand.

Duties and responsibilities

1. To assess and train blind and partially sighted people in the use of accessibility software and technology.
2. To provide general IT training with the aim of assisting members to achieve personal goals (e.g. enable access to smart phones and tablets and the use of email to keep in touch with relatives or do online shopping)
3. To manage and train volunteers in accessible technology (Train the Trainer) enabling them to provide assistive support to clients.
4. To maintain an up-to-date knowledge of specialist access software and standard accessibility features.
5. Providing demonstrations of the equipment in the Community such as Libraries, Community Centers, Voluntary organisations and Local Authority Bases.
6. Demonstrate and facilitate access to Alexa to increase daily living independence and reduce isolation.
7. To provide general IT support to staff and maintain company website.
8. To support colleagues and members with demonstrating equipment (e.g. at Awareness presentation events).
9. To maintain an up-to-date knowledge of the functions and capabilities of the full range of IT devices (e.g. smartphones, tablets, laptops and PCs)

Person Specification

Skills

• Proven experience of working effectively in an Information focused role.
• Confident and proficient with I.T. packages including Excel, Word, PowerPoint, Access, Outlook and the Internet.
• Experience of using accessible software, i.e Jaws, Windows Magnifier, NVDA.
• Ability to undertake and prepare effective management and monitoring reports with minimal supervision.
• Excellent interpersonal, communication and organisational skills.
• Active interest and current knowledge of the issues affecting people who are blind or partially sighted.
• Quick learner with ability to respond to changes positively and swiftly and an understanding of new information technology and systems.
• Team player who is able to work using own initiative and highly adaptable to surrounding events outside of remit.
• Ability to work efficiently and effectively under pressure whilst maintaining a professional and friendly approach.
• People skills which encompass empathy, ability to listen, willingness to learn, adaptability and commitment

• Desirable: Flexible, committed, enthusiastic and energetic with a proactive attitude to problem solving.
• Experience of giving information/advice to the general public and service users.
• Experience of sight loss either through personal experience or that of a family member or close friend.

Special requirements

• The postholder will be expected to work flexible hours according to the needs of the service. There may be occasions if necessary for some evening/weekends.
• The post involves a good knowledge of the borough and the ability to travel around the borough independently.
• This post is subject to an enhanced CRB check.

Please send your CV and cover letter: [e-mail]. If you have any queries, please contact 0208 540 5446.

Full job description on our website: www.mertonvision.org.uk.

Closing date for applications

Friday 30th January 2026 at midday.

Interview Date

Week commencing 2nd February 2026. Provisional Wednesday 4th February 2026.