74 Charlotte Street - Head Waiter / Waitress

74 Charlotte Street Ltd; City of London; On-site; GBP 35,000; Full time

Job summary

A new dining establishment in London is seeking an experienced Head Waiter/Waitress. You will be responsible for delivering exceptional customer service, coordinating with kitchen staff, and ensuring compliance with health regulations. Ideal candidates should have at least one year of experience in luxury hospitality. This full-time position offers a competitive yearly salary and attractive company benefits including holiday entitlement and discounts.

Benefits

25% discount on bills

Pension scheme enrollment

Up to 28 days holiday

Employee assistance program

Uniform provided

Cycle to work scheme

Qualifications

• Minimum 1 year experience in luxury hotels or restaurants.
• Good command of English language both written and spoken.
• Ability to remember menu items.

Responsibilities

• Take orders and provide menu knowledge.
• Coordinate with kitchen staff for service efficiency.
• Ensure compliance with health and safety standards.

Skills

Experience in high-level establishments

Passion for hospitality

Organizational skills

Interpersonal skills

Job description

• Full-time
• Compensation: GBP 34.7 - GBP 34.7 - yearly

Company Description

*Exciting opportunity Alert*

We are thrilled to announce the grand opening of our beautiful new restaurant this October 2025 nestled in the heart of Fitzrovia, London. With an inviting atmosphere and approximately 60 seats, our establishment promises an unforgettable dining experience. Our cosy bar area is the perfect spot to unwind with expertly crafted cocktails, fine wines, or a comforting cup of tea or coffee.

WSH restaurants company is a collection of stunning restaurants. Each with its own character, offering exceptional food, and warm skilful service.

At WSH restaurants, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

We are looking for an experienced full time Head Waiter / Waitress to work in one of their most iconic venues in Central London, this is the stunning restaurant, situated inside the world famous Fitzrovia district.

Full time (45hrs per week) - 5 days operations

Up to £34,700.00 gross pay per annum (depend on experience) / negotiable

**We only accept candidates eligible to work full-time in the UK ***

As aHead Waiter / Waitress you will receive the following company's benefits:

• 25% discount across WSHRestaurants on the entire bill
• Enrolment into thepension scheme (after three months)
• Up 28 days Holiday per annum including Bank Holidays increasing with long service
• Access to everyday discounts and communication portal (HOPI)
• Employee assistance programme
• Opportunities for promotion and a wide range of training programs to support your development
• Uniform provided (allowance in place)
• Loyal Service Award
• Cycle to work scheme

Job Description

The Head Waiter/Waitress will:

• Take orders, provide detailed menu knowledge, and make recommendations to enhance guest experience
• Be a team player
• Coordinate with kitchen staff for accurate and timely service
• Monitor cleanliness, presentation, and readiness of all dining areas
• Ensure compliance with health and safety regulation standards
• Superviseduring service to ensure all procedures and standards are respected
• Uphold the highest of standards, ensuring that consistency is maintained at all times
• Maintain a calm demeanour at all times and a professional approach to stressful situations
• Guarantee the highest level of guest satisfaction
• Follow company grooming standards
• Maintain an immaculate presentation at all times

Qualifications

Requirementsfor the position

• Have minimum 1 years’ experience working in a very high levelestablishment (Luxury Hotels - Luxury restaurants)
• Be genuinely passionate about the hospitality industry and a real foodie
• Be a hardworking individual with a ‘can do’ attitude
• Have a good command of the English language both written and spoken
• Have great organisational skills
• Be able to commit the menu to memory
• Have good interpersonal and communication skills
• Can do attitude as well as work flexibility (bank holidays or weekends)

Additional Information

Our success is down to the investment we make in developing our people to ensure they can be the best they can. Everyone who joins us will attend our induction where they learn more about us and be supported throughout their journey with us.

We welcome applications from everyone and celebrate diversity at the WSH restaurants company. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. You’ll need to provide documentation during the interview process.

We invest in development opportunities and are looking to recruit, train and retain the best people in the industry.