3rd Line Support Engineer

Nextech Group; Godmanchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services provider is seeking a 3rd Line Service Desk Engineer to join their team in Godmanchester. The ideal candidate will have extensive experience in MSP environments, strong skills in Microsoft 365 and Azure, and a solution-driven mindset. Responsibilities include resolving complex incidents, supporting technical projects, and mentoring junior engineers. This role offers a chance to be part of a professional team focused on ownership and improvement across client environments.

Qualifications

• Extensive 3rd Line or infrastructure experience within an MSP environment.
• Strong expertise across Microsoft 365, Azure AD, and Windows Server.
• Solid understanding of backup, disaster recovery, and business continuity.

Responsibilities

• Own and resolve complex, high-priority incidents escalated from 2nd Line.
• Deliver advanced troubleshooting and root cause analysis.
• Administer and optimise multiple environments including Microsoft 365 and Azure.

Skills

Troubleshooting

Microsoft 365

Azure

Windows Server

Networking

Customer-focused

Analytical skills

Mentorship

Tools

VMware

Hyper-V

Firewalls

Job description

3rd Line Service Desk Engineer

Location: Huntingdon, Cambridgeshire

Reports to: Service Desk Manager

Salary: From £40,000 | Type: Full-time, Permanent

Our client is a forward-thinking IT services provider that helps businesses thrive through technology. They are consistent, customer-focused, and solution-driven - and they're now seeking a 3rd Line Service Desk Engineer to join their senior technical team.

This role suits someone who excels at solving complex problems, stays calm under pressure, and acts as a trusted technical expert for both clients and colleagues. You'll play a key part in ensuring stability, efficiency, and ongoing improvement across customer environments while supporting technical decision-making and service excellence.

What You'll Do

• Own and resolve complex, high-priority incidents escalated from 2nd Line
• Deliver advanced troubleshooting and root cause analysis
• Administer and optimise Microsoft 365, Azure, Windows Server, virtualisation, and networking environments
• Configure and manage firewalls, switches, routers, and security appliances
• Oversee patching, upgrades, and critical system deployments
• Support infrastructure design, implementation, and transformation projects
• Act as a senior escalation point and mentor to 1st & 2nd Line engineers
• Contribute to knowledge sharing through documentation and training
• Collaborate with wider technical teams to ensure consistent, high-quality delivery
• Provide expert insight during client reviews and technical discussions
• Identify recurring issues and drive root cause investigations
• Support automation and optimisation initiatives
• Maintain clear, accurate documentation across technical processes
• Stay current with emerging technologies and recommend improvements

What You'll Bring

• Extensive 3rd Line or infrastructure experience within an MSP environment
• Strong expertise across Microsoft 365, Azure AD, Windows Server, Exchange Online, networking, and security
• Experience with VMware/Hyper‑V, firewalls, VPNs, VLANs, and remote access solutions
• Solid understanding of backup, disaster recovery, and business continuity
• Excellent diagnostic and analytical abilities with strong attention to detail
• Clear communicator and supportive mentor
• A calm, customer-focused, solution-driven approach

Why This Role?

You’ll join a professional, people-focused team that values ownership, consistency, and pride in a job well done. Expect opportunities to lead, grow, and stay at the forefront of your technical field while contributing to meaningful improvements across client environments.

If you’re motivated by solving complex problems and helping organisations succeed through technology, this role is an ideal fit.