2nd Line Support Technician

Class Technology Solutions Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT managed service provider in the education sector is hiring a 2nd Line Technician for a school in Barnet. The role involves providing specialist IT support, setting up hardware/software, and maintaining quality learning facilities. Candidates should have relevant qualifications and experience in a supportive IT environment.

Benefits

25 days holiday

Company pension scheme

Sage benefits

Excellent career development opportunities

Structured training

Qualifications

• 2-3 years experience in an IT Helpdesk or Support environment.
• Experience in the education sector is desirable.
• Full driving license preferred for school access.

Responsibilities

• Providing specialist IT support for schools.
• Setting up and checking hardware/software.
• Building/configuring networked PCs.

Skills

Technical troubleshooting

Problem management

Solid understanding of Active Directory

Strong knowledge of wired/wireless networks

Ability to work independently

Ability to work under pressure

Education

GCSE Grade 5 or above in Maths and English

A Level, BTEC, NVQ, or T-Level in a relevant subject

Industry qualification (Microsoft, Cisco, Aruba, Apple)

Job description

We are looking to recruit a 2nd Line Technician to support one of our schools in the Barnet area.

Benefits: 25 days holiday, company pension scheme, Sage benefits

Class Technology Solutions is a leading IT managed service provider serving the Education Sector.

If you are looking to join a company where you can make a real impact and be part of something exciting, we would love to hear from you.

All applicants must have the right to work in the UK; no sponsorship is available.

Your responsibilities will include:

• Providing specialist IT support to ensure the school establishes and maintains high-quality learning facilities.
• Setting up and checking hardware and software for normal operation.
• Building and configuring networked PCs (this could be standalone setup or via image deployment).
• Performing maintenance on user accounts, site servers, and cloud platforms.
• Ensuring Help Desk tickets are updated and resolved promptly.
• Following standard practices to run network monitoring reports or utilities.
• Updating asset lists of hardware and software on site.
• Following processes and tasks outlined in the site's disaster recovery and maintenance plans.
• Carrying out system checks as guided.
• Potentially being assigned to project teams during school holidays.

Experience and qualifications:

• GCSE Grade 5 or above in Maths and English.
• A Level, BTEC, NVQ, or T-Level in a relevant subject.
• Industry qualification within the IT sector - Microsoft, Cisco, Aruba, Apple is preferred.
• 2-3 years of experience in an IT Helpdesk or Support environment.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
• Strong knowledge of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Experience in the education sector is desirable.
• Technical troubleshooting and problem management skills.
• A full driving license is preferred, as the school can be difficult to access using public transport.

We can offer you:

• An environment driven by passionate, people-oriented company culture.
• Excellent career development, advancement opportunities, and structured training.
• Opportunities to gain experience in high-level IT projects.
• The potential to progress to senior management roles.

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