24/7 Breakdown Service Coordinator

Scania Australia Pty Ltd; Bradford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company in Bradford is seeking a Service Coordinator to provide exceptional customer service in relation to vehicle breakdowns. The successful candidate will be responsible for managing customer calls, ensuring effective communication with repair workshops, and delivering timely updates throughout the recovery process. This role offers a competitive salary starting from £29,008 along with an excellent benefits package including a pension scheme and career development opportunities. Ideal for someone with strong communication skills and attention to detail.

Benefits

Excellent benefits package

Pension scheme

Complementary life insurance

Financial incentive schemes

Discounts on major retail outlets

Qualifications

• Proven experience in customer service roles, preferably in a breakdown assistance or logistics environment.
• Ability to communicate effectively with customers and workshop personnel.
• Strong organizational skills to manage multiple cases.

Responsibilities

• Receive customer calls relating to breakdowns and recovery of vehicles.
• Communicate with repair workshops to ensure timely vehicle recovery.
• Continuously update customers on the status of their cases.

Skills

Outstanding customer service skills

Attention to detail

Job description

A leading automotive company in Bradford is seeking a Service Coordinator to provide exceptional customer service in relation to vehicle breakdowns. The successful candidate will be responsible for managing customer calls, ensuring effective communication with repair workshops, and delivering timely updates throughout the recovery process. This role offers a competitive salary starting from £29,008 along with an excellent benefits package including a pension scheme and career development opportunities. Ideal for someone with strong communication skills and attention to detail.