1st Line Support Engineer

Nextech Group; Lancaster; On-site; GBP 26,000 - GBP 29,000; Full time

Job summary

A growing IT support company is seeking a 1st Line IT Support Technician in Lancaster. You will serve as the initial contact for client support, handle routine technical issues, and assist with Microsoft 365 support. Candidates should have over a year of experience in a support role and a solid understanding of Windows OS and basic networking. The position offers structured development opportunities and a supportive team environment.

Benefits

Structured development and access to training

Exposure to broad business IT systems

Supportive team environment

Qualifications

• 1+ years' experience in a support role or relevant IT environment.
• Good understanding of Windows OS, Microsoft 365 & common business applications.
• Strong communicator with a customer-focused mindset.

Responsibilities

• Act as the first point of contact for client support requests.
• Diagnose and resolve routine issues with users' hardware and software.
• Record, prioritise and escalate tickets accurately to 2nd Line.

Skills

Windows OS

Microsoft 365

Basic networking knowledge (TCP/IP, Wi-Fi, VPN)

Customer communication

Job description

Role: 🖥️ 1st Line IT Support Technician
Salary: £26,000 - £29,000
Location: Lancaster
Required: Driving License and car

Role Overview

Join a growing IT support team as a 1st Line IT Support Technician, providing friendly, responsive help to business users and resolving basic technical issues across desktops, laptops, cloud services and network devices.

Key Responsibilities

• Act as the first point of contact for client support requests (phone, ticketing system, remote tools)
• Diagnose and resolve routine issues with users' hardware, software and connectivity
• Perform password resets, account setup and basic Microsoft 365 support
• Record, prioritise and escalating tickets accurately to 2nd Line where required
• Assist with device imaging, setups and deployed equipment
• Support proactive monitoring and routine tasks to maintain service health

Skills & Experience

• 1+ years' experience in a support role or relevant IT environment
• Good understanding of Windows OS, Microsoft 365 & common business applications
• Basic networking knowledge (TCP/IP, Wi-Fi, VPN)
• Strong communicator with a customer-focused mindset
• Comfortable working in a small team supporting multiple clients

Benefits

• Structured development and access to training
• Exposure to broad business IT systems and services
• Supportive team environment with opportunities to grow