1st Line NOC Engineer

Convergence Group; Metropolitan Borough of Solihull; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading telecom company in the UK is seeking a passionate individual to join them as a 1st Line NOC Engineer. In this permanent, office-based role, you will provide exceptional customer service, troubleshoot connectivity issues, and assist with hardware management. The ideal candidate has at least one year of experience in a NOC or service desk environment and a solid understanding of LAN/WAN technologies. Enjoy a competitive salary, comprehensive benefits, and a supportive work culture focused on your growth.

Benefits

Base salary of £28,000–£35,000

33 days holiday (including bank holidays)

Enhanced pension

Private Medical Insurance

Income Protection & Life Assurance

Dog-friendly office

Qualifications

• At least 1 year’s support experience in a busy service desk or NOC environment.
• Solid understanding of LAN/WAN technologies.
• Flexibility to work in Solihull office in shift patterns.

Responsibilities

• Deliver top-notch customer service by resolving technical issues.
• Troubleshoot LAN/WAN connectivity problems.
• Manage incident tickets and assist with hardware management.

Skills

Customer service skills

Troubleshooting

LAN/WAN technologies

Networking qualification (CCNA)

Education

Networking qualification (or working towards it)

Job description

1st Line NOC Engineer - Kickstart Your Tech Career!

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.

Why Convergence Group?

We believe in investing in our people. You'll get tailored training, a mapped-out development path, and clear career progression. The more value you bring, the more you’ll grow – and be rewarded. Start your tech career with us and help drive the future of connectivity.

What You’ll Do:

• Deliver top-notch customer service by resolving technical issues and keeping customers in the loop.
• Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi‑Fi APs.
• Manage incident and request tickets with precision, escalating to senior engineers when needed.
• Assist with hardware and vendor management, ensuring swift resolution of faults.

What You’ll Need to Apply:

• At least 1 year’s support experience in a busy, customer-focused service desk or NOC environment.
• Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it).
• Flexibility to work in our Solihull office on shift patterns between 7 am and 7 pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis.
• Ability to obtain BPSS, SC, and NPPV3 clearance for this role.

Perks of the role:

• We're dynamic and fast‑paced.
• You'll bag a fantastic base salary of £28,000–£35,000.
• 33 days holiday (including bank holidays).
• Robust benefits, including an enhanced pension, Private Medical Insurance, Income Protection & Life Assurance.
• Learning and development? Absolutely!
• Dog‑friendly office? Heck, yeah!

The Nitty Gritty:

• Permanent position.
• Full‑time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7).
• A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours.
• Office‑based role.

Ready to start your journey in tech? Apply now!

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